Helping you navigate new COVID-19 restrictions and their impact on your business

Updated November 24, 2021

About this Page

What info will I find on this page and who is it for?

This page has been created to help answer questions around the restrictions which come into effect on December 17 or when Queensland reaches 80% double-dose vaccination.   Douglas Shire Council has teamed up with Douglas Chamber of Commerce and Tourism Port Douglas Daintree to create the page based on questions being asked by Douglas business owners and community members.   This page is designed to help small businesses in Douglas prepare.

We note that the situation is constantly evolving and we will endeavour to keep this page up to date as new information becomes available.  Please refer to the supporting weblinks supplied throughout the page and bookmark the relevant websites for your business.

It is important to note, particularly for the purpose of discussions with your staff, that these new restrictions do not come into effect until December 17 or the point at which 80% double-dose vaccination is reached in Queensland.  At this point, restrictions will be brought into force by Chief Health Officer public health direction.  If you have a question that is not answered over the course of this page please complete the form at the bottom of the page and we will endeavour to seek the answer for you.

For a comprehensive general Q&A visit: Queensland restrictions from 17 December 2021

General questions around restrictions

What are the business restrictions for COVID-19 from December 17, or when 80% of eligible Queenslanders are fully vaccinated?

When the Queensland Government eases border restrictions, COVID-19 will start to circulate in our community. To ensure we don’t overwhelm our hospital system when we have outbreaks, some restrictions on unvaccinated people are necessary.

These changes will commence on 17 December 2021, or when 80% of Queenslanders aged 16 and over are fully vaccinated – whichever comes first.

Some businesses will be required to restrict entry to unvaccinated people from this date. This includes yourself as a business owner and your employees if not fully vaccinated.

Unvaccinated people will be unable to:

  • Visit vulnerable settings, including hospitals, residential aged care, disability care accommodation, and prisons. There will be some exceptions for medical treatment, end-of-life visits, childbirth and emergency situations
  • attend hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes
  • attend indoor entertainment venues such as nightclubs, live music venues, karaoke bars, concerts, theatres or cinemas
  • attend outdoor entertainment activities such as sporting stadiums, theme parks or tourism experience like reef excursions
  • attend festivals – either indoor or outdoor – such as musical festivals, folk festivals or arts festivals
  • attend Queensland Government owned galleries, museums or libraries.

Unvaccinated people will be able to visit essential services (e.g. grocery stores, pharmacies, post offices, newsagents, clothing stores, limited retail stores, gyms) and attend funerals. Weddings are restricted to a maximum of 20 people if anyone attending is unvaccinated.

Read more about the restrictions for unvaccinated people:

Current business restrictions for coronavirus (COVID-19) in Queensland | Business Queensland
Queensland restrictions at 80% double-dose vaccination | Health and wellbeing | Queensland Government (

What are the current business restrictions for COVID-19 across Queensland ?

View the current list of restrictions here.
The restrictions for unvaccinated people only apply from December 17, or when 80% of Queenslanders aged 16 and over are fully vaccinated, whichever occurs first.

The Qld Government often refers to a Restricted Business. What does a restricted business mean?

All businesses which are restricted under the Restrictions on Businesses, Activities and Undertakings Direction are required to:

  • use the Check In Qld app to collect contact details from patrons
  • encourage staff and customers to observe physical distancing
  • regularly clean and disinfect their business premises, particularly surfaces used by customers and other frequently touched surfaces
  • ensure handwashing facilities or hand sanitisers are available for use by visitors and workers
  • notify visitors, either verbally or through signage, that they should not enter your premises if they are showing any COVID-19 symptoms
  • have COVID Safe management plans (Work Health and Safety) in place which detail how you, your workers and your patrons will stay COVID safe
  • operate under a COVID Safe Checklist for Restricted Businesses, which outlines the COVID Safe requirements.

How will these mandates be given effect?

They will be brought into force by Chief Health Officer public health direction.

As a business owner, am I responsible for enforcing new restrictions?

You need to take reasonable steps to enforce these restrictions.

This means:

  • display the vaccination rules in a prominent location at the entry of your business premises
  • ask for evidence of vaccination from your customers at the time of check-in (this is a legal requirement)
  • if a customer cannot or refuses to provide evidence, ask the person to leave the premises
  • if the person refuses to the leave the premises, call the police.

For more visit: Current business restrictions for coronavirus (COVID-19) in Queensland | Business Queensland

How busy will Douglas be when the borders open and restrictions come into effect? 

Hotel occupancy for the Douglas Shire

While current visitation will remain flat hovering between 25-30% till mid-December the current forward bookings indicate this will grow to 66% by Christmas Eve peaking at 82% by New Years Eve. By January 11th the occupancy is set to drop to 50%. Reference: Tourism Port Douglas Daintree Nov 24, 2021

Questions around restrictions relating to vaccinations 

What is the status around mandating vaccinations in Queensland?

While the Australian Government’s policy is that receiving a vaccination is free and voluntary, it aims to have as many Australians vaccinated as possible.

With Australia’s vaccine rollout continuing and the increasing availability of COVID-19 vaccinations, employers and employees are encouraged to work together to find solutions that suit their individual needs and workplaces. A collaborative approach in the workplace that includes discussing, planning and facilitating COVID-19 vaccinations is an important part of Australia’s vaccine rollout, because having a vaccine is one of the best ways to protect ourselves and our community against COVID-19.

Employers can support their employees by:

  • providing leave or paid time off for employees to get vaccinated
  • helping to ensure employees have access to reliable and up-to-date information about the effectiveness of vaccinations – Learn about COVID-19 vaccines on the Department of Health’s website
  • where employees do not wish to be vaccinated, or don’t yet have access to vaccinations, exploring other options including alternative work arrangements.

In some cases, employers may be able to require their employees to be vaccinated against COVID-19. Employers should exercise caution if they’re considering making COVID-19 vaccinations mandatory in their workplace and get their own legal advice.

Refer to COVID-19 vaccinations: workplace rights & obligations – Fair Work Ombudsman

Can I require my employees to be vaccinated?

Currently the requirement to be vaccinated against COVID-19 is not mandatory for most people.

The Queensland Government has introduced COVID-19 vaccination requirements for certain workers. Click here to view the list of workers the requirements apply too.  This list is expected to change come December 17 or when the 80% double-vaccination target is met for eligible Queenslanders.

Employers can only require their employees to be vaccinated where:

One or more of these circumstances can apply when an employer is requiring an employee to be vaccinated. For example, an employer could rely on a state public health order that requires their employee to be vaccinated to give the employee a lawful and reasonable direction not to work unless they are vaccinated.   Read more here.

Can I require my customers and visitors to be vaccinated as a condition of entry?

If you want customers and visitors to be vaccinated as a condition of entry to your premises before December 17 (or before the 80% double-vaccination target is met for eligible Queenslanders). you should seek advice before you take any action as there may be privacy and discrimination issues that apply.
Learn more about COVID-19 vaccinations and federal discrimination law– external site on the Australian Human Rights Commission website.

Do I need a COVID-19 vaccination policy?

If your business is considering Mandatory Vaccinations for employees, the Chamber of Commerce and Industry Queensland (CCIQ) recommends a Vaccination Policy as essential to protect your business from legal action. It is important any such policy:

  • Makes it clear which categories of employees it applies to.
  • States the timeframe in which employees have to be vaccinated.
  • Outlines a process for dealing with exemptions, for example, on legitimate medical or religious grounds.
  • Specifies what the consequences might be if an employee does not comply with the policy.

Read more here: COVID-19 Vaccination Policy » CCIQ

Most workplaces are covered by either an award, enterprise agreement or another registered agreement. Awards and enterprise agreements have a consultation clause requiring employers to consult with employees and any representatives when an employer intends to implement significant workplace changes. Some registered agreements, employment contracts or existing workplace policies may also require employers to consult.

  • This means that before introducing or changing a workplace policy about vaccinations, employers should review any applicable workplace instrument, employment contract or existing workplace policy to find out:
  • Whether they need to consult under that document (as well as needing to consult under work health and safety laws).
    2.  Who they need to consult with (including any employee representatives or unions).
    3.  How they need to consult about the proposed workplace change.

Reference: MEAA The COVID-19 vaccination and your rights at work – MEAA

Don’t I have a duty to protect my staff and customers, and prevent unvaccinated staff from attending the workplace?

Employers have duties under Workplace Health and safety legislation to ensure the health and safety of their workers so far as reasonably practicable.

Employees also have a duty to comply with their employers’ reasonable and lawful directions. The interaction between these two duties is an essential consideration in determining whether an employer can direct its employees to be vaccinated against COVID-19.

In a variety of circumstances, it will be lawful for employers to require certain categories (Tier 1 and 2) of their workforce to be vaccinated. Whether a direction is lawful and reasonable needs to be assessed on a case-by-case basis.

The FWO outlines four tiers of employees as a general guide when undertaking this assessment:

  • Tier 1 work, where employees are required as part of their duties to interact with people with an increased risk of being infected with coronavirus (for example, employees working in hotel quarantine or border control).
  • Tier 2 work, where employees are required to have close contact with people who are particularly vulnerable to the health impacts of coronavirus (for example, employees working in health care or aged care).
  • Tier 3 work, where there is interaction or likely interaction between employees and other people such as customers, other employees or the public in the normal course of employment.
  • Tier 4 work, where employees have minimal face-to-face interaction as part of their normal employment duties (for example, where they are working from home).

Read more at COVID-19 Vaccination Policy » CCIQ

Can I require an employee to provide evidence that they have been vaccinated?

Details regarding requirements for proof of vaccination and medical exemptions for customers and employees are currently being finalised (in preparation for December 17, or when 80% of Queenslanders aged 16 and over are fully vaccinated).    Stay up-to-date on the COVID-19 vaccine requirements– external site on the Queensland Government website.

If an employer has provided a lawful and reasonable direction to be vaccinated for coronavirus and an employee complies, the employer can also ask the employee to provide evidence of their vaccination.

An employer should also make sure that a requirement to provide evidence is lawful and reasonable. As stated above, whether a direction would be lawful and reasonable depends on all of the circumstances. If it is unclear whether a direction or the employee’s refusal is reasonable, employers should not take disciplinary action lightly and should seek their own legal advice.

An employer may ask to view evidence of an employee’s vaccination status without raising privacy obligations, provided they do not collect (i.e. make a record or keep a copy of) this information. An employer should not collect vaccination status information from an employee unless the employee consents and the collection is reasonably necessary for the employer’s functions and activities. However, consent to collection is not required if the collection is required or authorised by law (for example, a public health order applies or where it is necessary for the employer to meet their obligations under WHS laws).

COVID-19 vaccinations: workplace rights & obligations – Fair Work Ombudsman
COVID-19 vaccinations and your business |

Can I ask my employee why he/she has chosen not to have the COVID-19vaccination?

An employees’ reasons for choosing to not have the COVID-19 vaccination and medical evidence related to this decision is considered to be sensitive information under the Privacy Act. As with vaccination status information, you can generally only collect this information with your employees consent, and the collection must be reasonably necessary for your business’s functions or activities.

However, if there is an Australian law – such as a public health order or direction – that requires employers to collect employees vaccination status information and reasons for non-vaccination, employees may be required to provide you with their reasons or medical evidence exempting them from vaccination. The information collected should be limited to what is specified in the relevant law, or to what is reasonably necessary in circumstances where it is collected by consent.

Can I take disciplinary action if an employee refuses to get vaccinated?

An employer may be able to take disciplinary action, including termination of employment, against an employee for refusing to be vaccinated if the employee’s refusal is in breach of:

  • a specific law, or
  • a lawful and reasonable direction requiring vaccination.

Before taking any action, an employer should talk to the employee and discuss the employee’s reasons for not wanting to get vaccinated. For example, the employee may have a medical condition that means vaccination is not recommended for the employee.

Whether an employer can take disciplinary action will depend on the individual facts and circumstances. To work out if and how an employer can take disciplinary action, employers should consider the terms, obligations and rights under any applicable:

If an employee refuses a direction to be vaccinated, it’s unlikely that their employer can ‘stand down’ the employee under the Fair Work Act. Stand down is only available in certain circumstances. Learn more about standing down employees at Stand downs.

Further, employers generally don’t have the power to suspend employees without pay unless an enterprise or other registered agreement, award or employment contract allows them to.

However, if a public health order prevents a particular employee from working because they haven’t met a requirement to get vaccinated, then the employer doesn’t have to pay the employee (unless the employer agrees to the employee taking paid annual leave or long service leave). Whether or not the public health order prevents the employee from working will depend on the facts in each case. For more information, see Enforceable government directions.

Employees have various protections against being dismissed or treated adversely in their employment. Employers should make sure that they follow a fair process and have a valid reason for termination, or they may breach unfair dismissal or adverse action laws under the Fair Work Act.

Employers should also consider getting legal advice in these situations.

What do I need to know about providing proof of vaccinations come December 17 or or when 80% of Queenslanders aged 16 and over are fully vaccinated.

From 17 December 2021, entry to many Queensland locations and businesses will be restricted to those who are fully vaccinated.

Customers will need to carry proof of your vaccination status and be prepared to show this upon request.

Do I need to check the vaccination status of every customer/visitor to my business?

You need to take reasonable steps to enforce these restrictions.

This means:

  • display the vaccination rules at your business premises
  • ask for evidence of vaccination from your customers at the time of check-in
  • if a customer cannot or refuses to provide evidence, ask the person to leave the premises
  • if the person refuses to the leave the premises, call the police.

The onus will be on the person entering to show proof of their vaccination status.

We don’t expect business owners or staff to be the police. If there are customers refusing to comply, call the police.

Penalties for people refusing to comply are $1378.50 for an individual.

Read more here

Queensland restrictions at 80% double-dose vaccination | Health and wellbeing | Queensland Government (

Can unvaccinated service providers or contractors go into a restricted business when the new restrictions come into effect?

Unvaccinated service providers, that provide a contactless service, can do so for a restricted business. For example, an unvaccinated delivery driver can pick up food from a restaurant and then make a contactless delivery.

Service providers must be fully vaccinated if they need to conduct work inside a restricted business premises. For example, a security guard must be fully vaccinated to work at a pub or nightclub.

There are exceptions for emergency maintenance work. For example, an unvaccinated plumber could enter a restricted business to fix a burst pipe.

What are the penalties for non-compliance?

Any person found in breach of the Public Health Directions and/or Public Health Act 2005, i.e. to whom a Direction/Act applies, without a reasonable excuse, could face a penalty of up to a maximum of 100 penalty units or 6 months’ imprisonment.

On the spot fines can also be issued.

To avoid this, we recommend you check back to this site regularly for updates to the requirements.

Can my business be penalised if an unvaccinated person has entered my premises without the knowledge of myself or my staff?

Not necessarily. You need to show you have taken reasonable steps to enforce the restrictions.

This means:

  • display the vaccination rules at your business premises
  • ask for evidence of vaccination from your customers at the time of check-in
  • if a customer cannot or refuses to provide evidence, ask the person to leave the premises
  • if the person refuses to the leave the premises, call the police.

The onus will be on the person entering to show proof of their vaccination status.

We don’t expect business owners or staff to be the police. If there are customers refusing to comply, call the police.

Penalties for people refusing to comply are $1378.50 for an individual.

All the staff working in my business are fully vaccinated. Can I promote this now?

Yes. You are encouraged to promote your business’s fully vaccinated status to give your customers and visitors important peace of mind.

How can I promote that I am a fully vaccinated business?

Tourism Port Douglas Daintree has worked with Douglas Shire Council and Douglas Chamber of Commerce to produce A5 posters for businesses to display in their windows and on their counters.  Badges have also been produced for fully vaccinated staff to wear.  These materials are available to all business across the Douglas Shire and are free of charge.  You can collect them from the TPDD office on Macrossan Street Port Douglas or from Douglas Shire Council’s Administration Building in Mossman.

You can also let Tourism Information Centres know your fully vaccinated status.


Mikala McDowall
Tourism Port Douglas Daintree
8/40 Macrossan Street Port Douglas Q 4877
61 7 4099 4588

Emma Tunnock
Douglas Shire Council
64-66 Front St Mossman
0439 436 682

Can my staff get vaccinated after December 17?

Yes. Restrictions for unvaccinated staff will apply until your staff member is fully vaccinated.  Employers and Employees should keep in mind the time required between doses.

What are my options if my staff have only had one dose of the vaccine by the time Queensland reaches 80% fully vaccinated and the new restrictions come into effect?

If you are a restricted business, your staff may not be able to work until they are fully vaccinated.

You can discuss this with your staff now to make sure employees are aware of the upcoming restrictions and how they will apply to your business.

How will proof of vaccination and COVID-19 testing be enforced upon entry to Queensland?

Queensland Police and other Emergency Officers will be responsible for enforcing the measures under the Public Health Act 2005.

Read more here: Travelling to Queensland | Health and wellbeing | Queensland Government (

Do my staff and I require a booster? Will I get notified by Queensland Health? Will the booster dose appear on my vaccination certificate?

The vaccines are most effective when you’ve received two doses of the same vaccine.

If you are severely immunocompromised, you should get your third dose from 2 to 6 months after getting your second dose. For everyone else, a booster dose of the Comirnaty (Pfizer) COVID-19 vaccine is recommended if you had your second dose at least 6 months ago.

Your digital vaccination certificate is updated when you receive each dose of vaccine. This includes a third dose if you are someone with severe immunocompromise or if it is your booster dose.

You will not get a notification regarding a date for a booster dose.  You can book your booster dose at pharmacies and medical outlets around the Shire.

Booster doses of the COVID-19 vaccine | Australian Government Department of Health
COVID-19 digital certificates | Australian Government Department of Health

Specific Guidance for the Tourism and Aviation Industry 

Where can I access info specific to my Tourism Business?

The Queensland Government has released specific Guidance for the tourism and aviation industry. Click here to view: COVID-19 Vaccine Plan 

What signage and training resources are available?

Is there a poster I can download and where can I find it?

Yes, the Queensland Government has released a poster for businesses to display so that customers are clear on the vaccination requirements before they walk in – similar to what has been done with the Check In Qld app.  Download the signage here.

Are there training tools available for myself and my staff?

Free online training resources are being developed to help you implement the new measures and manage the entry of customers and visitors, including checking their vaccination status. These resources will be available from 1 December from TAFE Queensland.  Find out more here.

Questions around the Check In Qld App

Add your proof of vaccination status to the Check In Qld App

You can add your COVID-19 digital certificate to the Check In Qld app. The updated version of the app allows you to check in and display your vaccination status at the same time.  Instructions can be found here – Add your proof of vaccination status | Queensland Government (

Am I still required to collect contact details and use the Check In Qld App?

large number of businesses are required to collect contact information using the Check In Qld app.  We all have a part to play in keeping ourselves and others safe, and to support businesses to operate safely.

What if a customer doesn’t have a phone and can’t check in with the App?

The customer has a responsibility to tell venue staff or business operators immediately if they do not have a smartphone or have difficulties providing their  information electronically. It is then your responsibility to work with that customer to record their contact information.  As a business you must have alternative measures in place to be able to do this.

Should I request my staff to check in?

Staff need to check in using the app if it is mandatory for the business they work at.

If staff visit other businesses that have mandatory check-ins, whether during a break or while working, they must check into these businesses using the app. When staff return to their workplace, they must check in again.

The free Check In Qld app makes it easier for you to collect information from customers who visit your business. Any business can register to use the app.

Your staff should also use the app to register when they are on the premises.

Read More Here: Customer check-in | Queensland Government (

Why isn't there a check out function with the app?

Recording a check in time for customers at a venue is the most important, reliable and key information to enable contact tracers to focus their investigation.

Recording a check out time for customers is not a requirement. It’s also impractical for hospitality and entertainment businesses to ensure all guests complete a check out process upon departing a venue.

Contact tracing is more effective when based on the check in time as opposed to a check out time, which is more likely to be recorded inaccurately, or not at all, due to the difficulties involved in policing departures and ensuring customers remember to check out at the precise time of their departure.

Handling Customers who don’t wish to comply 

Helping customers comply with restrictions and tips for handling customers who refuse.

Customers visiting your business may be required to wear a face mask and use the Check In Qld app.

Individuals must comply with any public health directions under the Public Health Act 2005, including any directions on mandatory mask wearing and using the Check In Qld app. While it is not up to you to enforce these directions, you should take all reasonable steps to ensure customers on your premises meet requirements.

  •  Be aware of exceptions to using the Check In Qld app. These include customers who don’t have a smartphone, limited internet access and customers with age, disability or language barriers.
  • Your staff may be able to assist by checking in on their behalf through the business profile mode of the app.
  • Train your staff to use the same wording when dealing with customers who refuse to check in. This should include reiterating restrictions and why checking in is required.
  • Always remain calm when dealing with a customer who refuses to check in. It’s important to acknowledge their concerns and show empathy towards them. Try not to block them from entering or engage in an argument.
  • If the customer still refuses to check in, ensure you maintain social distancing and suggest other ways to purchase your products, such as online.
  • If the customer does not comply, follow your business’s complaint management processes.

Read more here

Questions around possible exposure to COVID-19

What does it mean to be a Close contact, Casual Contact, or Secondary Contacts, and when do I need to isolate?

If you have been told you are a close contact of someone who has COVID-19, you must quarantine for 14 days from the day you last had contact with that person unless you are directed otherwise by a public health officer or an exception applies. You must also quarantine for 14 days if you are told by another State, Territory or safe travel zone country authority that you are a casual contact of someone with COVID-19.

You must also tell the people who you usually live with that you have been identified as a close contact, as they may now be classified as secondary contacts and will also need to quarantine, unless they find other living arrangements.

Management of close contacts | Health and wellbeing | Queensland Government (
Contact tracing (exposure sites) — coronavirus (COVID-19) | Health and wellbeing | Queensland Government (

What happens if my business is visited by a person infected with COVID-19?

If your business is visited by a person infected with COVID-19, you must follow advice from Queensland Health for:

  • closing and reopening
  • cleaning requirements
  • testing and quarantine for you and your staff.

Your business will be added to the list of contact tracing locations as a close or casual contact venue. This listing will include the date and time the infected person visited your premises.

Your business may be listed before Queensland Health has contacted you.

Depending on the situation, Queensland Health may not contact you at all. Close contact venues are prioritised for contact by Queensland Health as they are higher-risk locations.

Queensland Health will give you information on any actions you may need to take. This will depend on:

  • how long the infected person was on your premises
  • what activities the infected person did on your premises
  • the physical characteristics of your premises
  • whether the infected person had face to face contact with other people.

Read more here Advice for businesses affected by a COVID-19 case | Business Queensland

If I am required by Queensland Health to conduct a deep clean of my business following possible exposure of COVID-19, what does it involve, and is there a rebate available to me?

Visit COVID-19 cleaning, disinfection and waste management | Queensland Health for instructions for conducting a deep clean of a premises.

The Queensland COVID-19 cleaning rebate supports small and medium businesses and not-for-profit organisations that have been listed as an exposure venue by Queensland Health. It will help cover professional cleaning expenses by providing a rebate for cleaning costs incurred at exposure venues in Queensland.

Queensland COVID-19 cleaning rebate | Business Queensland.

Are there locally based businesses that can conduct a deep-clean?

We encourage local businesses that can specialise in a deep clean and meet the requirements for a deep clean to register their details here. We will publish the list of local businesses that offer this service on this page.

How do I manage guests at my accommodation facility who are required to isolate?

Accommodation providers hosting guests who have had a COVID-19 test and are in isolation are under no obligation to extend the guest’s stay in the event of limited room capacity. If you have an issue extending accommodation for a guest in this situation, you should contact your local public health unit (PHU), or call 134 COVID (134 268), who will determine if the guest can quarantine at their accommodation, can move to alternative accommodation, return home or needs to be moved to government-nominated quarantine accommodation.

For more and other advice specific to Tourism Operators visit Operating your business safely (

What can I do to be extra vigilant when the borders open?

Everybody is at risk of getting COVID-19. For most people, they will only develop mild illness and recover easily, but others may develop severe sickness.

To protect yourself, your family and the community from getting COVID-19 you must maintain good hygiene and practice social distancing (also called physical distancing).

As a business owner, you must take action to protect workers and others at the workplace from the risk of exposure to COVID-19 so far as is reasonably practicable. This includes implementing the public health measures issued by health authorities including Queensland Health and the Australian Government Department of Health. It is vital that you consult with and communicate with workers and their health and safety representatives (HSRs) on workplace measures to address COVID-19.

Safety resources for business are available here:

Business health and safety resources for coronavirus (COVID-19) | Business Queensland

For more information visit:

How to protect yourself and others — coronavirus (COVID-19) | Health and wellbeing | Queensland Government (
Coronavirus (COVID-19) |

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