New Water Service Connections

For all new Water Services connections, please visit the Department of Housing & Public Works website and download Form 1 – Application for Compliance Assessment

You will also need to complete Council’s PDA2-Water-Supply-Connection-Additional-Details form.

Water & Wastewater Customer Service

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient environmentally friendly wastewater services to the Douglas Shire Community.

The Water and Wastewater Customer Service Standards address activities such as billing and complaint management.

Key Performance Indicators

Douglas Shire Council reports on Key Performance Indicators (KPIs) annually through Statewide Water Information Management (SWIM) reporting under the requirements of Department Of Natural Resources, Mines and Energy (DNRME) to produce Queensland’s Urban Potable Water & Sewerage Benchmarking Report. View Council’s latest KPI data, here.

Declared Water and Sewer Service Areas

Legislated in the Water Supply (Safety and Reliability) Act 2008 it is mandatory to declare the service areas for reticulated water and/or sewerage. These declared areas provide clarity about who can and cannot be connected to Council’s water and sewage infrastructure.

Declared Water Service Area Maps:

Whyanbeel Water Service Area:

Port Douglas, Mowbray, Killaloe and Cassowary Water Service Area:

Mossman Water Service Area:

Daintree Water Service Area:

Declared Sewer Service Area Maps: