New Water Service Connections

For all new Water Services connections, please visit the Department of Housing & Public Works website and download Form 1 – Application for Compliance Assessment

You will also need to complete Council’s PDA2-Water-Supply-Connection-Additional-Details form.

Water & Wastewater Customer Service

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient environmentally friendly wastewater services to the Douglas Shire Community.

The Water and Wastewater Customer Service Standards address activities such as billing and complaint management.

Water & Wastewater Feedback

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient environmentally friendly wastewater services to the Douglas Shire Community.

The Water and Wastewater Customer Service Standards address activities such as billing and complaint management.

The standards are open to community feedback until 18 July, 2020.

If you’d like to provide feedback on the standards, please email fill out the form below.

Key Performance Indicators

Douglas Shire Council reports on Key Performance Indicators (KPIs) annually through Statewide Water Information Management (SWIM) reporting under the requirements of Department Of Natural Resources, Mines and Energy (DNRME) to produce Queensland’s Urban Potable Water & Sewerage Benchmarking Report. View Council’s latest KPI data, here.