Water & Wastewater Customer Service
The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient environmentally friendly wastewater services to the Douglas Shire Community.
The Water and Wastewater Customer Service Standards address activities such as billing and complaint management.
Key Performance Indicators
Douglas Shire Council reports on Key Performance Indicators (KPIs) annually through Statewide Water Information Management (SWIM) reporting under the requirements of Department Of Natural Resources, Mines and Energy (DNRME) to produce Queensland’s Urban Potable Water & Sewerage Benchmarking Report. View Council’s latest KPI data, here.