Water and Wastewater Customer Service

Water and Wastewater branch within the Douglas Shire Council is responsible for providing safe drinking water and efficient environmentally friendly wastewater services to the Douglas Shire Community.

Water and Wastewater Customer Service Standards streamline our obligations, customer expectations and performance indicators.

Annual Reporting

Douglas Shire Council has successfully complied with regulations of Department of Natural Resources, Mines and Energy (DNRME) by submitting an Annual Performance Report through the Statewide Water Information Management (SWIM) portal since 2015.

The SWIM system was created to simplify reporting of up to 900 plus indicators reported by Queensland Service Providers.

The SWIM online portal and data translation tools require the reporting of about 200 indicators which are then passed on to State and Commonwealth agencies in specified formats.

This portal now includes the KPI framework from the DNRME.

The KPIs are designed to monitor and benchmark performance on common industry metrics including: water security, capacity to ensure continuity of supply, affordability, financial sustainability, industry and workforce capability and quality of service provided to customers.

Annual Water & Sewerage Performance Reports


Qld Water & Sewerage Benchmarking Reports


Water and Wastewater Customer Service Standards