Department of Energy and Water Supply (DEWS)
Queensland Water Service Providers had until 1 October 2015 to submit their first performance report (for the 2014/15 financial year). Douglas Shire Council successfully complied with regulations by the DEWS by submitting an Annual Performance Report through the Statewide Water Information Management (SWIM) portal on 30th September 2015.
The SWIM system was created to simplify reporting of up to 900 plus indicators reported by Queensland Service Providers. Currently, attributed to the SWIM program, the SWIM online portal and data translation tools require the reporting of around 200 indicators which are then passed on to State and Commonwealth agencies in specified formats. This year the SWIM report also included the KPI framework from the DEWS.
The KPIs are designed to monitor and benchmark performance on common industry metrics including: water security, capacity to ensure continuity of supply, affordability, financial sustainability, industry and workforce capability and quality of service provided to customers.
The link to the Annual Water and Sewerage Performance Report 2014-2015 report is below.