Douglas Shire Council is seeking an ICT Support Officer – Applications who can provide operational support and advice to business users and peers with the aim of ensuring optimal efficiency in the use of Council’s ICT systems.
The role would suit someone who enjoys customer contact and working with a small collaborative team.
The ICT Support Officer primary objectives are to:
- Monitor helpdesk ticket & in person help requests, to provide timely operational support, in a friendly, guiding manner, to agreed service levels and in line with escalation / reporting processes.
The ICT Support Officer is to assist with:
- The maintenance and administration of Council’s ICT systems.
- Assist projects and upgrades as assigned and deliver tasks / outcomes as per supervisor direction. E.g. Replacement of old PCs, and mobile devices
- Senior ICT officer workload / tasks.
- Works within established processes and procedures, under general direction from supervisor or more senior ICT Officers. Able to exercise initiative in the application of work practices.
Our organisation offers excellent working conditions and a range of generous employee benefits including flexible working arrangements and supports and encourages our employees with training and professional development opportunities.
APPLICATIONS CLOSE: 5pm Friday 7 November 2025
