Water in the Douglas Shire

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient, environmentally friendly wastewater services to the Douglas Shire Community.

Understanding your water bill

How much you pay and what you pay for.

Connecting water at your property.

Getting your water running is easier than you think.

Detecting leaks and reading your water meter.

Helpful tips to spot a leak & what to do if you find one.

Douglas Shire Water Security Strategy

The development of a comprehensive long-term water supply strategy for the area.

Welcome to Douglas Water!

The Water and Wastewater Department  is responsible for providing water and wastewater services to the Douglas Shire community. These services are provided to over 16,000 residential customers and tourists, as well as to over one thousand commercial and industrial customers.

Our mission is to deliver quality and reliable water and wastewater services that meet the needs of our community whilst remaining compliant with statutory requirements and minimising environmental impacts.

I Want to Learn About … 

Water Sources and Supply

Water Security Strategy and Projects

Water Quality and Monitoring

Wastewater Management

I Want To..

Pay My Water Bill

New water connections

Detect Leaks and Read My Water Meter

Water conservation measures

I Need Help With … 

Understanding My Water Bill

Applications, forms and permits

Water service interruptions

Drains, sinks and toilets

Trade waste

Your Water and Wastewater Team in Action