Water in the Douglas Shire

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient, environmentally friendly wastewater services to the Douglas Shire Community.

Understanding your water bill

How much you pay and what you pay for.

Current Water Conservation Measures

Smart Water Meter Customer Portal

Sign up or login to Miwater

Connecting water at your property.

Getting your water running is easier than you think.

Detecting leaks and reading your water meter.

Helpful tips to spot a leak & what to do if you find one.

Smart Water Meter Portal Sign up guide

Need a bit of help signing up? click here

Welcome to Douglas Water!

The Water and Wastewater Department  is responsible for providing water and wastewater services to the Douglas Shire community. These services are provided to over 16,000 residential customers and tourists, as well as to over one thousand commercial and industrial customers.

Our mission is to deliver quality and reliable water and wastewater services that meet the needs of our community whilst remaining compliant with statutory requirements and minimising environmental impacts.

I Want to Learn About … 

Water Sources and Supply

Water Security Strategy and Projects

Water Quality and Monitoring

Wastewater Management

I Want To..

Pay My Water Bill

New water connections

Detect Leaks and Read My Water Meter

Water conservation measures

I Need Help With … 

Understanding My Water Bill

Applications, forms and permits

Water service interruptions

Drains, sinks and toilets

Trade waste

Department Key Performance Indicators (KPIs)

Douglas Shire Council reports it’s key performance indicators to Department of Regional Development, Manufacturing and Water (DRDMW) by submitting an Annual Performance Report through Statewide Water Information Management (SWIM) portal.

The key performance indicators are designed to monitor and benchmark performance on common industry metrics, including: water security; capacity to ensure continuity of supply; affordability; financial sustainability; industry; and, workforce capability and quality of service provided to customers. The data is used to create Queensland’s benchmarking report which is available following link.

Your Water and Wastewater Team in Action