Coronavirus (COVID-19)

Douglas Shire Council receives regular updates from the Queensland and Australian governments and will respond as required or directed by appropriate health authorities.

Support for impacted businesses

Financial assistance, eligibility & timing for the new government support for Australian businesses.

Support for impacted individuals

Information & services to help you if you’re affected or looking for more details.

Changes to Council Events, Programs & Initiatives

Council events & programs impacted by new government regulations.

Essential Services

Plans are in place to ensure the continued supply of critical services.

Residents & travellers

Council is prepared for any potential impacts of the COVID-19 virus and is taking a calm and precautionary approach to slowing the transmission of COVID-19.

Queensland Health provides timely health advice and information. Anyone with concerns can call 13 HEALTH or take the COVID-19 coronavirus quiz.

Mossman drive through COVID-19 testing

Mossman Hospital is opening a drive-through fever clinic at Mossman showgrounds from Monday 10 August.
Appointment only
Phone: 0459 803 382
Open: 8.30am – 4pm Mon – Fri.
Entrance via Jack St. Look out for signage.
When you call for an appointment please have ready your:
o medicare card
o health care or other concession cards
o contact phone number
o next of kin name and phone number
Please be patient with our appointment service:
– Please leave a message if the line is busy and we will call you back.
– Do not leave more than one message.
– Please speak clearly and slowly – if we can’t hear your number we can’t call back.
– The return call will be from a private number. Please answer it.
If you have any concerns contact your GP, phone 13 HEALTH (13 43 25 84) or present to your closest emergency department.
For information on COVID see www.covid19.qld.gov.au

Current cases - Cairns and Hinterland Hospital and Health Service area

Queensland Health has reported that there have been 37 total confirmed cases to date in our health area*. (updated July 6).

Information on the current coronavirus status is provided by State and Federal health authorities.

Local information is also available on here.

*Information for the Cairns and Hinterland Hospital and Health Service area, which includes Douglas Shire, Cairns, the Tablelands, Tully, Chillagoe, Georgetown and Croydon.

Roadmap to a COVIDSafe Community

National Cabinet

Australian governments are taking a measured approach. The Federal Government’s three-step plan provides a pathway for jurisdictions to move towards COVID safe communities in a way that best suits their individual circumstances. Read more here.

Queensland Government

The Queensland Government’s health response to COVID-19 means we’re well positioned for recovery. The Queensland’s Roadmap to Easing COVID-19 restrictions outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and hold more gatherings. Read more here.

Queensland Health FAQ’s

Businesses

Local Support & Information

Council is acutely aware of the challenges faced by businesses in our Shire and will work with all levels of government, Tourism Port Douglas Daintree and the Douglas Chamber of Commerce to look at ways to support our business sector.

Important Information on Recording Customer Details

The Chief Health Officer of Qld has asked that businesses and customers be more vigilant in the recording and keeping of customer details where required by a business’s relevant COVID Safe Plan or Checklist.  The aim is to quickly identify possible contacts to assist in the containment of potential community spread of COVID-19, and prevent the need for further restrictions being imposed on businesses and the broader community.  Qld Health and other authorised agencies will be monitoring and enforcing the record keeping requirements, and penalties for non-compliance can be applied.

Face Sheet for businesses – Contact information

If you have any questions about customer record keeping and contact tracing please contact the Qld COVID hotline on 134 COVID or 134 268.

Register for Council Projects

Local tradies and suppliers are encouraged to register online to receive updates about upcoming projects and business opportunities with Douglas Shire Council. More information here.

Buy Douglas: Build Douglas

A buy local campaign called Buy Douglas: Build Douglas is encouraging people to spend their money in Douglas Shire and build the economy in the face of the COVID-19 pandemic.

The Economic Recovery Group, which features Douglas Shire Council, Douglas Chamber of Commerce, Tourism Port Douglas Daintree (TPDD) and Jabalbina Aboriginal Corporation, has today launched the campaign to get everyone to ‘Do It In Douglas’.

Visit the campaign website here.

Douglas Chamber of Commerce

Douglas Chamber of Commerce will be updating their website with helpful information and support available for small businesses.

Click Here

COVID-19 Stage 3 – Easing of Restrictions for Businesses

Queensland’s Roadmap to Easing Restrictions  outlines which businesses can operate at which stage and what patron limits apply on each premises. All businesses will need to undertake some planning to ensure they keep their business, their staff and their customers safe.

In Stage 3 (affective from 12 noon the 3rd July 2020), all businesses can open in line with the COVID Safe Framework .

All businesses may now have one person per 4 square metres on their premises. Businesses with a floor space less than 200 square metres can have one person per 2 square metres, up to 50 people at a time.

From midday 3 July 2020, this includes:

  • sport stadiums will be able to fill 50 per cent of their stadiums or seat 25,000 spectators (whichever is less)
  • concert venues, theatres and auditoriums can have up to 50 per cent capacity or one person per 4 square metres (whichever is greater)
  • museums, art galleries, libraries and historic sites can have one person per 4 square metres
  • non-therapeutic massage services and water-based spa services such as saunas and bathhouses will be able to operate
  • food courts will be able to open
  • nightclubs can operate in accordance with an Approved Plan
  • wedding ceremonies and funerals may have up to 100 people.
  • those businesses that have not been required to close (e.g. grocery stores) can continue to operate as they have been.

Physical distancing rules still apply – people should remain 1.5 metres away from others (except if they are in the same group).

At all stages of the Roadmap, all businesses should have their Work Health and Safety (WHS) Plan in place, and up to date including strategies to manage COVID-19. The COVID Safe Framework  sets out what requirements businesses under the Direction must comply with.

Depending on the type of business or event, these requirements will be different.

For full details, read the Stage 3 – Public Health Direction

If you are seeking clarification on the public health Directions or have any questions, please call the Qld Government’s COVID hotline on 134 COVID (134 268).

Coronavirus (COVID-19) Workplace Risk Management

It doesn’t matter if you’re a worker or someone who is responsible for workers, you must identify and manage work health and safety risks including the exposure to COVID-19. Businesses should also plan to respond to cases of COVID-19 at work in line with advice provided by Queensland Health.

Workplace Risk Resouces Here

Food Businesses

Stage 3 of the easing of Queensland’s COVID-19 restrictions took effect at, 12 noon on 3 July 2020.

A summary of how the changes effect food business is listed below.

Key changes & considerations:

  • ‘The total area’ being referred to is calculated by the area that is available to patrons;
  • Defined areas are no longer required;
  • COVID Safe Checklist and COVID Safe Plans have, and will continue to be updated throughout the easing of the restrictions. You will need to ensure that at commencement of each stage you have printed, signed and displayed the latest checklist or your relevant COVID Safe Plan;
  • The social distancing restrictions of 1.5 metres still apply;
  • All businesses should be following the work health and safety guidelines;

Read the Frequently asked questions for COVID Safe Businesses

1. Businesses with a total area BELOW 200 square metres:

  • Can now have one person per 2 square metres up to a maximum of 50 persons at a time e.g. a business with an area of 100 square metres can now have up to 50 patrons;
  • Must complete and have displayed their COVID Safe Checklist;
  • Maintain a register of patrons and contact details for at least 56 days;
  • Ensure that ALL staff have completed the COVID Safe training;
  • The social distancing requirement of 1.5 metres still applies, including between tables etc.
  • If you wish to accommodate more than 50 patrons, a COVID Safe Plan will be required

Stage 3 – COVID Safe Checklist: Dining and drinking

2. Businesses with a total area ABOVE 200 square metres:

  • Can have the maximum number of patrons at any one time determined by the 4 square metre rule e.g. a businesses with an area of 250 square metres can have 62 patrons;
  • Must follow an approved COVID Safe Industry Plan (QLD Health have advised that all the COVID Safe Plans will be updated and available by tomorrow;
  • Ensure that ALL staff have complete the COVID Safe training;
  • The social distancing requirement of 1.5 metres still applies, including between tables etc.

Approved COVID Safe Industry Plans

COVID Safe mandatory training

An online training program has been developed to provide all staff with training that will allow them to help ensure a COVID Safe work environment. This training is mandatory and must be completed within two weeks of a business opening/reopening. Staff that commence with your business after this two-week period must complete this training before commencing.

Free COVID Safe training program (TAFE QLD)
COVID Safe training – Restaurant & Catering Australia

Further information is available at the following:

Please do not hesitate to contact the Environmental Health unit if you have any further questions on (07) 4099 9444.

Accommodation

Accommodation – Hotels, Motels, Caravan Parks, Camp Grounds, Airbnb’s and Accommodation providers of seasonal workers.

Accommodation Providers

  1. All accommodation providers must implement public health controls which are measures to reduce public health risks. These measures may include:
    • environmental cleaning,
    • hygiene measures,
    • regular washing of hands,
    • availability of hand sanitiser, and
    • avoiding handshaking.

People should observe physical distancing to the extent possible (maintain 1.5m between persons).

  1. All accommodation providers must operate on the basis that occupant density is:
    • no more than one person per 2 square metres (up to a total of 50 people) for venues or spaces of 200 square metres or less; or
    • no more than one person per 4 square metres for venues or spaces of 200 square metres or more.

(Note – occupant density applies to areas of the business that are open to or used by the public)

  1. All accommodation providers must operate in accordance with an Approved Plan.  The relevant industry plan is available at QLD Tourism and Accommodation Industry COVID Safe Plan
  2. The following accommodation providers must also have a Health Management Plan in place to reopen or continue operating:
    • Short term rentals and short term accommodation that offer shared bathroom or shared kitchen facilities (for example, serviced apartments including holiday rentals, holiday accommodation or hosting accommodation provided through online booking platforms); or
    • hostels, bed and breakfasts, backpackers, boarding houses (unless operating solely for permanent residents of the facility, or health and community services); or
    • Caravan and camping parks (unless operating solely for permanent residents of the facility).

A copy of the Health Management Plan template is available at: Stage 3 – Public Health Direction

A copy of the Guideline for Completing a Health Management Plan is available at: https://www.health.qld.gov.au/__data/assets/pdf_file/0033/959910/guideline-risk-mitigation-for-accommodation-transport.pdf

  1. If you operate one of the above facilities that is not required to have a Health Management Plan, you must still comply with the following conditions stated in the Direction:
    1. A person who owns, controls or operates a restricted business, activity or undertaking in the State of Queensland, including operating at a private residence, or in a public space, may operate the business, activity or undertaking on the basis that occupant density is:
      • no more than one person per 2 square metres (up to a total of 50 people) for venues or spaces of 200 square metres or less; or
      • no more than one person per 4 square metres for venues or spaces of 200 square metres.
    2. A person who owns, controls or operates a restricted business, activity or undertaking must keep contact information about all guests and staff for contact tracing purposes for a period of 56 days, unless otherwise specified. This information must include: name, phone number, email address, and the date and time period of patronage. If requested, this information must be provided to public health officers. The information should be securely stored, not used for any other purpose and deleted after 56 days.

Accommodation Providers for seasonal workers

For further information for providers accommodating seasonal workers in agribusiness or commercial fisheries during COVID-19, refer to the Seasonal Workers Health Management Plans Direction and associated factsheets for Seasonal work in agribusiness and commercial fisheries during COVID-19

Personal Services, Massage, Tanning, Tattoo Parlours, Spas and Saunas

From Stage 3, if your business is following the Retail, Hair and Beauty Industry COVID Safe Plan, you will be able to offer services to the maximum number of people you can fit on your business premises, however, you must still comply with the 1 person per 4m2 rule.

The Retail, Hair and Beauty COVID-19 Industry COVID Safe Plan has been developed to provide a consistent, practical and public health-led guide for businesses that provide beauty and personal care services.

  1. Retail businesses that include beauty therapy, nail salons, tanning, tattoo parlours, day spas and wellness centres must operate with a COVID Safe Checklist.

COVID Safe Checklist for Personal services

  1. Retail businesses that include non-therapeutic massage or Water-based spa services such as saunas, bathhouses and floatation service must operate with a COVID Safe Industry Plan.

Retail, Hair and Beauty Industry COVID Safe Plan

This Industry Plan does not replace, or omit, the infection control requirements under the Queensland Public Health (Infection Control for Personal Appearance Services) Act 2003.

Note – for businesses that provide one of the services listed in point 1 and are in compliance with a COVID Safe Checklist, they are limited to a maximum of 50 people for these services, regardless of whether they provide any other beauty-related services in in point 2 (for example, a massage parlour that provides both therapeutic and non-therapeutic massage).

Swimming Pools

Swimming pools used for the purpose below MUST observe physical distancing (people should remain 1.5 metres away from others (except if they are in the same group) out of the pool during:

  • training/rehabilitation purpose swimming pools;
  • public pools used for swimming lessons,
  • recreational purposes
  • pools in shared facilities such as hotels and apartment complexes

Example – spectators and coaches at a water polo game must observe physical distancing. Players are not required to observe the 1 person per 4 square metre rule in the pool.

Note: Paragraph 6(b) of the Restrictions on Businesses, Activities and Undertakings Direction (No. 3), occupancy density does NOT apply.

Tourism experiences or businesses operating boats, buses and other vehicular tours and transport

From Stage 3 of the roadmap (Friday, 3 July), as part of the updated QLD Tourism and Accommodation Industry COVID Safe Plan, tourism experiences may seat guests together during the tourism experience without distancing (up to a maximum of 50 people).

Physical distancing rules still apply – people should remain 1.5 metres away from others (except if they are in the same group).

Tourism experiences taking up this option must complete and comply with the Vehicles and vessels checklist for up to 50 people .

Larger tourism experiences can follow the general provisions of the QLD Tourism and Accommodation Industry COVID Safe Plan and subject to available space, can carry numbers greater than 50 people.

Businesses must address and comply with approved options (Section 6 – Frequently asked questions) within their COVID safe plan, acknowledging that it will be necessary to reduce passenger loads, trip times and distances travelled. Robust pre-screening and complete adherence to enhanced cleaning and hygiene practices is essential.

Council events, programs & initiatives

As a precautionary measure to reduce the risk of COVID-19 within the community, Council would like to advise the following cancellation and changes to regular events, programs and initiatives, effective immediately.

Port Douglas Carnivale 2020

Port Douglas Carnivale 2020 has been postponed in line with recommendations from the Federal Government on non-essential mass gatherings.

Douglas Shire Council will investigate the possibility of holding aspects of the festival, originally scheduled for May this year, as part of its economic recovery to the COVID-19 pandemic at a future date.

As the COVID-19 pandemic is a rapidly evolving situation, Council will continually monitor the latest health advice and review the circumstances before a public announcement about a future date.

Port Douglas Markets

The Port Douglas Markets have re-opened with restrictions.

Markets limited to 70 stalls with a maximum stall size of 4.5m.  No buskers or stalls offering massage or hair braiding.

More information available here.

Please contact Council’s Market Coordinator at 0459 999 078 if you have any questions.

You can stay updated at Council’s website and Facebook page.

Council encourages everyone to visit QLD Health’s website for the most up-to-date information.

Weddings, Funerals and Other Services

Information about the current COVID Safe requirements for these events will be added to the website shortly.

Bookings at Council Venues

At this stage, Council will refund bookings for its venues up until 30 June, 2020.

Staff will continue to review the situation and possibly extend that date, depending on the expert health advice.

Venues include the following:

Indoor venues:

  • Sugar Wharf
  • Port Douglas Community Hall (including Space Port Meeting Room & all Space Port Desks.)
  • Mossman Community Hall
  • Daintree Hall

Parks:

  • Rex Smeal Park
  • George Davis Park
  • Little Cove
  • Mossman Show Grounds
  • Port Douglas Sports Complex
  • Reynolds Park

Please contact enquiries@douglas.qld.gov.au or call 4099 9444 if you have any questions.

Industry Framework for COVID Safe Events

With Stage 3 easing of restrictions introduce from 3 July 2020, more events can be held guided under a new addition to the COVID Safe Framework.  The Industry Framework for COVID Safe Events states that events with:

  • Fewer than 500 people – do not need Queensland Health approval when following a COVID Safe Event Checklist .
  • 500 to 10,000 people – need a COVID Safe Event Plan approved by local Public Health units (Qld Health).
  • Over 10,000 people – need a COVID Safe Event Plan approved by the Queensland Chief Health Officer.

The Framework sets out key public health principles and event-specific public health strategies that will limit the transmission of COVID-19 at events and help event organisers operate safely and is applicable for all events.

The Framework does not alter the existing approval arrangements that apply to events. As an event organiser, you are still required to obtain the relevant approvals/permits from the venue/land owner, local council and/or Queensland Police Service.

 Under the Framework, Statements of Compliance are necessary for your completion when hosting an event:

You are required to print and complete the relevant Statement of Compliance for COVID Safe Events and display it in a prominent, visible location at your event.  Event organisers will also be required to provide Council copies of relevant COVID documents for any upcoming events being undertaken at Council venues and open spaces.

Fact sheets are available to help event organisers navigate the Framework:

Not all events will need to be covered under an approved COVID Safe Plan. Event organisers should review the Framework for COVID Safe Events to determine what you need to do to host your event.

Find out further information about COVID Safe Eventsat:

Essential Services

Council’s management team has plans in place to ensure the continued supply of critical services such as water, wastewater and waste collection.

Council is closely monitoring the situation and senior management is meeting regularly to review business operations and service delivery. Staff are also trialling working from home and practicing other social distancing behaviours to prepare for any outbreak.

The Douglas Local Disaster Management Group is liaising with core members, advisors and the District Disaster Management Group.

There have been some changes to a number of services in the Douglas Shire, as follows:

Bloomfield Track

The Bloomfield Track is open to Wujal Wujal.

The track is subject to seasonal flooding, slips, loss of traction, potholes and fallen trees.

Conditions on the Track can change very quickly and “if it’s flooded forget it”.

Council Customer Service

Mossman Customer Service Centre is open from 8.30am to 4pm.

The building will close 30 minutes earlier than usual for cleaning. Staff can be contacted via phone or email until 4.30pm.

The Port Douglas Community Hub will remain closed until July.

Council would like to encourage customers to report issues or ask questions via:

Daintree Ferry

Free travel on Daintree Ferry

The Daintree Ferry is OPEN.

Council will also waive the usual ferry fees until June 30 and multi-day passes that were due to expire have been extended to December 31 this year.

Council is also supporting tourism by providing free ferry travel for commercial tour operators. Read more information here.

Douglas Libraries

Mossman and Port Douglas libraries have re-opened.

Mossman Library

  • Only 20 customers inside at any time for a maximum of 30 mins
  • Staff will monitor customer numbers
  • Will close earlier for cleaning each day
  • No device recharging available
  • Wi-Fi outside library only
  • Only two (2) public use computers available. Bookings essential (30min only). Call 4099 9496

Port Douglas Library

  • Only two customers inside at any time for a maximum of 30 minutes
  • Will close earlier for cleaning purposes each day
  • No device recharging available
  • Reading room unavailable
  • Staff will monitor customer numbers
  • Only one (1) public use computer available. Bookings essential (30min only). Call 4099 9496

Please follow the Douglas Libraries Facebook Page for updates.

Customers who wish to keep updated about library facilities are encouraged to contact Douglas Libraries at Libraries@douglas.qld.gov.au or  4099 9496 and sign up for their newsletter.

A reminder that the following programs are cancelled until further notice:

  • Baby Rhyme Time
  • Storytime
  • Tech-Savvy Senior Workshops
  • Lego & K’Nex
  • Music & Song

Four Mile Beach

The flagged swimming areas on Four Mile Beach have returned.  Surf Life Saving Queensland have advised that social distancing is required and encourage everyone to continue to follow Queensland Government advice.

Mossman Nursery

The nursery will re-open on Wednesday 3 June for one day per week until restrictions have eased further.

Opening time will be 10.30 am to 3.30 pm every Wednesday. (Closed 12.30pm to 1.00 pm for lunch)

A limit of 2 customers at a time with social distancing rules applying. Staff will monitor customer numbers at all times.

Customers will be asked to wait outside the gates until it is their turn with the nursery technician.

Mossman Pool & Caravan Park

The Mossman Pool is open with restrictions in place.

  • Opening hours:
    • 7am to 5pm Monday to Friday
    • 8am to 5pm Saturday and Sunday
  • Open for 20 customers at one time, by appointment and 1 hour time slot, multiple hourly time slots available if required
  • Commercial lane hire available via appointment only
  • All bookings can be made by calling 0417 768 26

 

Mossman Caravan Park: 

  • Now open for all van park and cabin bookings.
  • For any enquiries, please call 0417 768 266.

Parks & Playgrounds

Outdoor recreation areas have re-opened in line with the latest Federal Government health advice.

Open facilities include:

  • Playgrounds
  • Outdoor exercise equipment
  • Skate parks
  • BBQs
  • Pump tracks
  • Picnic tables
  • Parks

The Douglas Local Disaster Management Group (LDMG) is urging residents to continue social distancing.

The Mossman Gorge section of the Daintree National Park will also remain closed to help in protect the Mossman Gorge Community.

Public Toilets

To prevent the spread of COVID-19, Council will be closing some public toilet facilities. These include:

  • Mill Street toilets (Near Mossman Library)
  • Rotary Park, Mossman (toilets near Foxton Bridge)
  • Rotary Park at Grant Street, Port Douglas
  • Hutchings Park Port Douglas
  • Thornton Beach Café – Public Toilets closed
  • Wonga Beach Caravan Park Toilets for residents only

The Daintree National Park Day Use Areas, north of the Daintree River, will have their toilet blocks partially closed because of reduced use and to minimise daily sanitization requirements. This is also being done to minimise the potential for staff to be exposed took COVID-19 when cleaning the toilets.

The details of the partial closures as follows:

  • Jindalba DUA – close male and female toilet and leave only handicap toilet open
  • Dubuji DUA –  close male and female toilet and leave only handicap toilet open
  • Avalon Street –  close male and female toilet and leave only handicap toilet open
  • Kulki DUA –  close male toilets and leave female open – this has handicap toilet within.

The toilets that are remaining open will continue to be cleaned and sanitised by Daintree North QPWS Rangers

Scrap Shack at Killaloe Transfer Station

The Scrap Shack is temporarily closed, this applies to both drop offs and collections.

All other activities at the Killaloe Waste Transfer Station will continue to operate as normal.

(e.g. general waste and recycling public drop offs are permitted.)

Wastewater services | Flush wisely - Keep it to the three P's: Pee, Poop & Paper

Don’t be a LOOnatic – Flush wisely!

Hoarding and scarcity of toilet paper emerged almost as a joke weeks ago but as it runs out, people may turn to poor substitutes. Flush wisely and keep it to three P’s: Pee, Poo and Paper!

Anything else — including wipes — is bad news for the pipes and pumps that carry sewage from your home to our wastewater treatment facilities, where professionals are working 24/7 to clean and treat what is flushed.

Even those products marked “flushable” contribute to blocking the sewerage system.

Transfer Stations

Douglas Shire Council has put social distancing measures in place at its waste transfer stations to help slow the spread of COVID-19, allowing Killaloe Transfer Station to reopen to the public.

Residents are reminded to consider whether a trip to the transfer station is essential. More information here. 

Council Response

Below you’ll find a list of steps Council has taken regarding the novel coronavirus (COVID-19).

  • Council has Business Continuity Plans (BCPs) to ensure the continued supply of critical services such as water, wastewater and waste collection.
  • Staff will be trialling working from home and other working patterns that promote social distancing in preparation for a potential local outbreak.
  • Council has invested in Personal Protection Equipment (PPE) and will be placing educational symptom posters, as well as touch-free sanitizers at key council facilities.
  • Council has raised awareness to all staff in line with the latest national advice.
  • The Douglas Local Disaster Management Group is liaising with core members, advisors and the District Disaster Management Group.
  • Residents and visitors are encouraged to practice good hygiene by hand washing, covering sneezes and staying home if you are sick.

Council is taking a calm and precautionary approach to slowing the transmission of COVID-19 – please refer to the resources available online at www.health.qld.gov.au/coronavirus.

Media Releases

March

April

May

By working closely with Queensland Health, Council is also actively raising awareness and sharing information to key agencies and the community.

Buy Douglas: Build Douglas

A buy local campaign called Buy Douglas: Build Douglas is encouraging people to spend their money in Douglas Shire and build the economy in the face of the COVID-19 pandemic.

The Economic Recovery Group, which features Douglas Shire Council, Douglas Chamber of Commerce, Tourism Port Douglas Daintree (TPDD) and Jabalbina Aboriginal Corporation, has today launched the campaign to get everyone to ‘Do It In Douglas’.

Local business owners are fronting the new campaign in a bid to encourage people to support the sector during this challenging period.

Douglas Shire Council endeavours to buy locally and give businesses the best opportunity. Council employees know the difference they can make by keeping the money in Douglas Shire. Register FREE at Vendor Marketplace to join the public supplier list.

Are you a business owner with a story to tell?

Email Douglas Shire Council at media@douglas.qld.gov.au to make sure your story is heard.