The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient, environmentally friendly wastewater services to the Douglas Shire Community.
Understanding your water bill
How much you pay and what you pay for.
Current Water Conservation Measures
Smart Water Meter Customer Portal
Sign up or login to Miwater
Connecting water at your property
Getting your water running is easier than you think.
Detecting leaks and reading your water meter
Helpful tips to spot a leak & what to do if you find one.
Applications, Forms, Permits & Fact Sheets
Council’s forms and fact sheets to help you along the way
Welcome to Douglas Water!
The Water and Wastewater Department is responsible for providing water and wastewater services to the Douglas Shire community. These services are provided to over 16,000 residential customers and tourists, as well as to over one thousand commercial and industrial customers.
Our mission is to deliver quality and reliable water and wastewater services that meet the needs of our community whilst remaining compliant with statutory requirements and minimising environmental impacts.
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Water and Wastewater Customer Service Standards
Douglas Shire Council Water and Wastewater Customer Service Standards describe Council’s commitment to deliver water and sewerage services, as well as the level of service to be provided, and the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution.
Water And Wastewater Customer Service Standards 25-30 (813.6 KiB)
Department Key Performance Indicators (KPIs)
Douglas Shire Council reports it’s key performance indicators to Department of Regional Development, Manufacturing and Water (DRDMW) by submitting an Annual Performance Report through Statewide Water Information Management (SWIM) portal.
The key performance indicators are designed to monitor and benchmark performance on common industry metrics, including: water security; capacity to ensure continuity of supply; affordability; financial sustainability; industry; and, workforce capability and quality of service provided to customers. The data is used to create Queensland’s benchmarking report which is available following link.
Your Water and Wastewater Team in Action
