Water & Wastewater in the Douglas Shire

The Water and Wastewater Department within the Douglas Shire Council is responsible for providing safe drinking water and efficient, environmentally friendly wastewater services to the Douglas Shire Community.

Understanding your water bill

How much you pay and what you pay for.

Connecting water at your property.

Getting your water running is easier than you think.

Detecting leaks & reading your water meter.

Helpful tips to spot a leak & what to do if you find one.

Water For the Future

Council is taking vital steps to meet the Shire’s future water demand.

Welcome to Douglas Water!

The Water and Wastewater Department  is responsible for providing water and wastewater services to the Douglas Shire community. These services are provided to over 16,000 residential customers and tourists, as well as to over one thousand commercial and industrial customers.

Our mission is to deliver quality and reliable water and wastewater services that meet the needs of our community whilst remaining compliant with statutory requirements and minimising environmental impacts.

I Want to Learn About … 

Water Sources & Supply

Water Security Strategy & Projects

Water Quality & Monitoring

Wastewater Management

I Want To..

Pay My Water Bill

Connect Water at My Property

Detect Leaks & Read My Water Meter

Check Current Water Restrictions

I Need Help With … 

Understanding My Water Bill

Applications, forms & permits

Water service interruptions

Drains, sinks & toilets

Trade waste

Waterwise Tips…

for my garden

for my pool

for my home

Department Key Performance Indicators (KPIs)

Douglas Shire Council reports it’s key performance indicators to Department of Regional Development, Manufacturing and Water (DRDMW) by submitting an Annual Performance Report through Statewide Water Information Management (SWIM) portal.

The key performance indicators are designed to monitor and benchmark performance on common industry metrics, including: water security; capacity to ensure continuity of supply; affordability; financial sustainability; industry; and, workforce capability and quality of service provided to customers. The data is used to create Queensland’s benchmarking report which is available following link.

Your Water & Wastewater Team in Action