Kerbside Collection Overview
Weekly general waste and fortnightly recycling collections are provided to properties within Council’s kerbside collection service area.
Are you presenting your bin correctly?
- Bins must be on the kerb by 6am on the morning of your collection day.
- Bins must be spaced a minimum of 0.3m apart (0.5m apart is preferred space permitting) and placed well away from power poles and sign posts.
- Please ensure access to your bin is not obstructed by trees or vehicles.
- Bins should not be put out anymore that 24 hours before service and should be put away within 24 hours of service.
- Bin liners are not to be used in recycling bins and if used in the waste bin, the liner is to be removed from the lip of the bin and tucked inside the body of the bin.
Large items, industrial and hazardous waste should not be put in wheelie bins, instead they should be taken to an appropriate Transfer Station.
Residential Kerbside Collection Days
| LOCALITY
(North to South) |
AREA | RUN |
| CAPE TRIBULATION | Eligible commercial properties north of Forest Creek to Cape Tribulation |
|
| THORNTON BEACH | ||
| DIWAN | ||
| COW BAY | ||
| FOREST CREEK | All eligible areas |
|
| DAINTREE VILLAGE | ||
| LOWER DAINTREE | ||
| WONGA BEACH | Mossman Daintree Road north of Vixies Road, not including Vixies Road |
|
| Vixies Road & South Arm Drive & the rest of Wonga Beach |
|
|
| ROCKY POINT | All areas |
|
| BAMBOO | All areas |
|
| WHYANBEEL | ||
| SYNDICATE | ||
| MIALLO | Majority of areas |
|
| Scomazzon Road |
|
|
| SOMMERSET | All areas |
|
| NEWELL | ||
| FINLAYVALE | All areas |
|
| COOYA BEACH | All areas |
|
| BONNIE DOON | Areas south of Santarossa Road, includes Santarossa Road. |
|
| New Cooya |
|
|
| MOSSMAN | North Mossman
Areas north of Parker Creek to Scomazzon Road
|
|
| South Mossman
Areas south of Parker Creek (creek near Mossman Motel Holiday Villas/White Cockatoo)
|
|
|
| MOSSMAN GORGE | All areas |
|
| KILLALOE | All areas |
|
| SHANNONVALE | ||
| CASSOWARY | ||
| PORT DOUGLAS | Areas north of Barrier Street Roundabout and including town centre.
|
|
Areas south of Barrier Street Roundabout, including Barrier Street & Bale Drive and Four Mile & Port Gardens.
|
|
|
| Agincourt Street, St Crispins Avenue & Endeavour Street Areas (Reef Park) |
|
|
Tropic Court
|
|
|
| CRAIGLIE | Areas north of Ferrero Road
|
|
Port Gardens, Old Port Douglas Road & Nautilus Street
|
|
|
Areas south of Old Port Douglas Road
|
|
|
| MOWBRAY | All areas |
|
| OAK BEACH | ||
| WANGETTI | ||
| If you are unsure of your collection day, please call Customer Service on (07) 4099 9444 | ||
Missed Services – My Bin Wasn’t Emptied
Report any missed services to Customer Service on (07) 4099 9444 within 24 hours. Please wait until 1:00pm before reporting a missed service as the bin truck may be running late. If your bin wasn’t presented correctly fees may apply, payment can only be made via one of Council’s approved payment methods.
Repairing, Replacing & Stolen Wheelie Bins
Parts of wheelie bins can be repaired or replaced if required, this includes the lid, wheels, pins and axles. If the bin is irreparable it will be replaced. If your bin requires repair or replacement please call the Customer Service team during opening hours on (07) 4099 9444.
Bins must be left kerbside as soon as the request is made, as the bin will usually be inspected and repaired or replaced within 48 hours.
If your bin is missing/has been stolen please complete the RM01-Replacement of Bins form.
New residences
Council provides a general waste wheelie bin & a recycling wheelie bin for free to new residences within Council kerbside collection service area.
Residents can request a new waste and recycling service once a final building certificate is registered with Council’s Building Section.
Bins will not automatically be delivered on receipt of the final building certificate, but will be delivered once a request to commence a new service has been provided to Council.
Requests can be made by completing the RM02 form – see below, and emailing it to enquiries@douglas.qld.gov.au. New bins will be delivered to the property within two days of the request.
RM02 - New Or Additional Cleansing Service (223.4 KiB)
Residents are urged to communicate with their builders, or a Private Building Certifier, to ensure the appropriate Building Application and Final Certificate is sent to Council.
Additional Wheelie Bin Entitlement
Residential properties can request an additional cleansing service which is added onto rates notices as an additional charge. This entitles the property to one additional waste wheelie bin and one additional recycling wheelie bin. Requests can be made by completing the RM02 form – See below.
RM02 - New Or Additional Cleansing Service (223.4 KiB)
Residential properties can also request a one-off return service by calling Customer Service on (07) 4099 9444. Fees apply and can only be made via one of Council’s approved payment methods.
Due to anti-competitive legislation, Council is unable to offer Commercial properties additional wheelie bin entitlements. Arrangements for additional services should be made with a private waste provider.
Change of Service
Larger properties, such as Multi Unit Dwellings and Commercial properties may be able to request less wheelie bins with an increased servicing frequency per week. This is useful for properties with limited bin storage space. Council works with its kerbside contractor to accommodate requests where practical. To request a change in service please contact Customer Service on (07) 4099 9444.
Fees and Charges
Wheelie bin service fees and charges can be found within Council’s Schedule of Fees and Charges under the ‘Resource Management’ heading.
There’s a New Lid on the Block
New general waste wheelie bins will be issued with a red lid, the national standard. Green lids are slowly being phased out in the Douglas Shire.
