Kerbside Collection Services

Kerbside Collection Overview
Residential Kerbside Collection Days
Missed Services
Repairing Or Replacing Your Wheelie Bin
New Residence
Request An Additional Wheelie Bin
Change Of Service
Fees & Charges

Kerbside Collection Overview

Weekly general waste and fortnightly recycling collections are provided to properties within Council’s kerbside collection service area.

Are you presenting your bin correctly?

  • Bins must be on the kerb by 6am on the morning of your collection day.
  • Bins must be spaced a minimum of 0.3m apart (0.5m apart is preferred space permitting) and placed well away from power poles and sign posts.
  • Please ensure access to your bin is not obstructed by trees or vehicles.
  • Bins should not be put out anymore that 24 hours before service and should be put away within 24 hours of service.
  • Bin liners are not to be used in recycling bins and if used in the waste bin, the liner is to be removed from the lip of the bin and tucked inside the body of the bin.

Large items, industrial and hazardous waste should not be put in wheelie bins, instead they should be taken to an appropriate Transfer Station.

Residential Kerbside Collection Days

LOCALITY

(North to South)

AREA RUN
CAPE TRIBULATION Eligible commercial properties north of Forest Creek to Cape Tribulation

Calendar 2024 - Monday Wk 2 (203.0 KiB)

THORNTON BEACH
DIWAN
COW BAY
FOREST CREEK All eligible areas

Calendar 2024 - Monday Wk 2 (203.0 KiB)

DAINTREE VILLAGE
LOWER DAINTREE
WONGA BEACH Mossman Daintree Road north of Vixies Road, not including Vixies Road

Calendar 2024 - Monday Wk 2 (203.0 KiB)

Vixies Road & South Arm Drive & the rest of Wonga Beach

Calendar 2024 - Thursday Wk 1 (203.1 KiB)

ROCKY POINT All areas

Calendar 2024 - Thursday Wk 1 (203.1 KiB)

BAMBOO All areas

Calendar 2024 - Wednesday Wk 2 (202.9 KiB)

WHYANBEEL
SYNDICATE
MIALLO Majority of areas

Calendar 2024 - Wednesday Wk 2 (202.9 KiB)

Scomazzon Road

Calendar 2024 - Tuesday Wk 2 (203.1 KiB)

SOMMERSET All areas

Calendar 2024 - Wednesday Wk 2 (202.9 KiB)

NEWELL
FINLAYVALE All areas

Calendar 2024 - Tuesday Wk 2 (203.1 KiB)

COOYA BEACH All areas

Calendar 2024 - Friday Wk 2 (202.9 KiB)

BONNIE DOON Areas south of Santarossa Road, includes Santarossa Road.

Calendar 2024 - Thursday Wk 2 (203.2 KiB)

New Cooya

Calendar 2024 - Friday Wk 2 (202.9 KiB)

MOSSMAN North Mossman

Areas north of Parker Creek to Scomazzon Road

  • Includes Daintree Horizons, Coral Sea Drive, Finlayvale Road & Scomazzon Road.

Calendar 2024 - Tuesday Wk 2 (203.1 KiB)

South Mossman

Areas south of Parker Creek (creek near Mossman Motel Holiday Villas/White Cockatoo)

  • Includes Shepard Valley.

Calendar 2024 - Friday Wk 2 (202.9 KiB)

MOSSMAN GORGE All areas

Calendar 2024 - Tuesday Wk 2 (203.1 KiB)

KILLALOE All areas

Calendar 2024 - Thursday Wk 2 (203.2 KiB)

SHANNONVALE
CASSOWARY
PORT DOUGLAS Areas north of Barrier Street Roundabout and including town centre.

  • Does not include Barrier Street, Bale Drive, St. Crispins Avenue and Endeavour Street areas.

Calendar 2024 - Tuesday Wk 1 (203.1 KiB)

Areas south of Barrier Street Roundabout, including Barrier Street & Bale Drive and Four Mile & Port Gardens.

  • Does not include Tropic Court.
  • Does not include Agincourt Street, St. Crispins Avenue and Endeavour Street Area (Reef Park).

Calendar 2024 - Wednesday Wk 1 (202.9 KiB)

Agincourt Street, St Crispins Avenue & Endeavour Street Areas (Reef Park)

Calendar 2024 - Friday Wk 1 (202.9 KiB)

Tropic Court

  • Recycling: Tuesday Recycling Week 1
  • General Waste: Wednesday

Calendar 2024 - Tropic Court (200.6 KiB)

CRAIGLIE Areas north of Ferrero Road

  • Includes Ferrero Road, Crees Road, Heritage Lane & Captain Cook Highway.

Calendar 2024 - Thursday Wk 2 (203.2 KiB)

Port Gardens, Old Port Douglas Road & Nautilus Street

  • Includes Fairway Drive, Mitre Street, Martin Scullett Drive & Yiki Street.

Calendar 2024 - Wednesday Wk 1 (202.9 KiB)

Areas south of Old Port Douglas Road

  • Includes Port Pacific Estate, the Industrial Estate & Dickson Street.
  • Does not include Old Port Douglas Road.

Calendar 2024 - Friday Wk 1 (202.9 KiB)

MOWBRAY All areas

Calendar 2024 - Friday Wk 1 (202.9 KiB)

OAK BEACH
WANGETTI
If you are unsure of your collection day, please call Customer Service on (07) 4099 9444

Missed Services – My Bin Wasn’t Emptied

Report any missed services to Customer Service on (07) 4099 9444 within 24 hours.  Please wait until 1:00pm before reporting a missed service as the bin truck may be running late.  If your bin wasn’t presented correctly fees may apply, payment can only be made via one of Council’s approved payment methods.

Repairing, Replacing & Stolen Wheelie Bins

Parts of wheelie bins can be repaired or replaced if required, this includes the lid, wheels, pins and axles.  If the bin is irreparable it will be replaced.  If your bin requires repair or replacement please call the Customer Service team during opening hours on (07) 4099 9444.

Bins must be left kerbside as soon as the request is made, as the bin will usually be inspected and repaired or replaced within 48 hours.

If your bin is missing/has been stolen please complete the RM01-Replacement of Bins form.

New residences

Council provides a general waste wheelie bin & a recycling wheelie bin for free to new residences within Council kerbside collection service area.

Residents can request a new waste and recycling service once a final building certificate is registered with Council’s Building Section.

Bins will not automatically be delivered on receipt of the final building certificate, but will be delivered once a request to commence a new service has been provided to Council.

Requests can be made by completing the RM02 form – see below, and emailing it to enquiries@douglas.qld.gov.au. New bins will be delivered to the property within two days of the request.

RM02 - New Or Additional Cleansing Service-29Nov2023 (223.6 KiB)

Residents are urged to communicate with their builders, or a Private Building Certifier, to ensure the appropriate Building Application and Final Certificate is sent to Council.

Additional Wheelie Bin Entitlement

Residential properties can request an additional cleansing service which is added onto rates notices as an additional charge.  This entitles the property to one additional waste wheelie bin and one additional recycling wheelie bin.  Requests can be made by completing the RM02 form – See below.

RM02 - New Or Additional Cleansing Service-29Nov2023 (223.6 KiB)

Residential properties can also request a one-off return service by calling Customer Service on (07) 4099 9444.  Fees apply and can only be made via one of Council’s approved payment methods.

Due to anti-competitive legislation, Council is unable to offer Commercial properties additional wheelie bin entitlements.  Arrangements for additional services should be made with a private waste provider.

Change of Service

Larger properties, such as Multi Unit Dwellings and Commercial properties may be able to request less wheelie bins with an increased servicing frequency per week.  This is useful for properties with limited bin storage space.  Council works with its kerbside contractor to accommodate requests where practical.  To request a change in service please contact Customer Service on (07) 4099 9444.

Fees and Charges

Wheelie bin service fees and charges can be found within Council’s Schedule of Fees and Charges under the ‘Resource Management’ heading.

There’s a New Lid on the Block

New general waste wheelie bins will be issued with a red lid, the national standard.  Green lids are slowly being phased out in the Douglas Shire.