Kerbside Collection Overview

Weekly general waste and fortnightly recycling collections are provided to properties within Council’s kerbside collection service area.

Are you presenting your bin correctly?

  • Bins must be on the kerb by 6am on the morning of your collection day.
  • Bins should be 0.5 meters apart
  • Bins should be removed from the kerb within 12 hours to prevent damage or theft.

Large items, industrial and hazardous waste should not be put in wheelie bins, instead they should be taken to an appropriate Transfer Station.

Want to book a waste education session at your primary school? Download the form below. 

Download The Form Here

What Can Go in My Bin?

Please only put acceptable items in your bins.  Non-accepted items should be taken to an appropriate Transfer Station.

Click here to see General Waste Accepted Material flyer.

Click here to see the Recycling Bin Accepted Material flyer.

Click here to see Max’s Recycling Tips.

Residential Kerbside Collection Days

(valid from 11 January 2021)

General waste is collected weekly and recycling is collected fortnightly, usually on the same day.

Week numbers relate to the relevant recycling fortnight:

  • Recycling Week 1 – fortnightly commencing 11 January 2021 on the specified day.
  • Recycling Week 2 – fortnightly commencing 18 January 2021 on the specified day.
LOCALITY

(North to South)

AREA RUN
CAPE TRIBULATION Eligible opt-in Commercial properties north of Forest Creek to Cape Tribulation

Monday Recycling Week 2 (195.7 KiB)

THORNTON BEACH
DIWAN
COW BAY
FOREST CREEK All eligible areas

Monday Recycling Week 2 (195.7 KiB)

DAINTREE VILLAGE
LOWER DAINTREE
WONGA BEACH Mossman Daintree Road north of Vixies Road, not including Vixies Road

Monday Recycling Week 2 (195.7 KiB)

Vixies Road & South Arm Drive

Thursday Recycling Week 1 (197.4 KiB)

ROCKY POINT All areas

Thursday Recycling Week 1 (197.4 KiB)

BAMBOO All areas

Wednesday Recycling Week 2 (195.7 KiB)

WHYANBEEL
SYNDICATE
MIALLO Majority of areas

Wednesday Recycling Week 2 (195.7 KiB)

Scomazzon Road

Tuesday Recycling Week 2 (196.0 KiB)

SOMMERSET All areas

Wednesday Recycling Week 2 (195.7 KiB)

NEWELL
FINLAYVALE All areas

Tuesday Recycling Week 2 (196.0 KiB)

COOYA BEACH All areas

Friday Recycling Week 2 (197.1 KiB)

BONNIE DOON Areas south of Santarossa Road, includes Santarossa Road.

Thursday Recycling Week 2 (196.0 KiB)

New Cooya

Friday Recycling Week 2 (197.1 KiB)

MOSSMAN North Mossman

Areas north of Parker Creek to Scomazzon Road

  • Includes Daintree Horizons, Coral Sea Drive, Finlayvale Road & Scomazzon Road.

Tuesday Recycling Week 2 (196.0 KiB)

South Mossman

Areas south of Parker Creek (creek near Mossman Motel Holiday Villas/White Cockatoo)

  • Includes Shepard Valley.

Friday Recycling Week 2 (197.1 KiB)

MOSSMAN GORGE All areas

Tuesday Recycling Week 2 (196.0 KiB)

KILLALOE All areas

Thursday Recycling Week 2 (196.0 KiB)

SHANNONVALE
CASSOWARY
PORT DOUGLAS Areas north of Barrier Street Roundabout and including town centre.

  • Does not include Barrier Street, Bale Drive, St. Crispins Avenue and Endeavour Street areas.

Tuesday Recycling Week 1 (196.0 KiB)

Areas south of Barrier Street Roundabout, including Barrier Street & Bale Drive and Four Mile & Port Gardens.

  • Does not include Tropic Court.
  • Does not include Agincourt Street, St. Crispins Avenue and Endeavour Street Area (Reef Park).

Wednesday Recycling Week 1 (195.9 KiB)

Agincourt Street, St Crispins Avenue & Endeavour Street Areas (Reef Park)

Friday Recycling Week 1 (195.8 KiB)

Tropic Court

  • Recycling: Tuesday Recycling Week 1
  • General Waste: Wednesday

Tropic Court (194.5 KiB)

CRAIGLIE Areas north of Ferrero Road

  • Includes Ferrero Road, Crees Road, Heritage Lane & Captain Cook Highway.

Thursday Recycling Week 2 (196.0 KiB)

Port Gardens, Old Port Douglas Road & Nautilus Street

  • Includes Fairway Drive, Mitre Street, Martin Scullett Drive & Yiki Street.

Wednesday Recycling Week 1 (195.9 KiB)

Areas south of Old Port Douglas Road

  • Includes Port Pacific Estate, the Industrial Estate & Dickson Street.
  • Does not include Old Port Douglas Road.

Friday Recycling Week 1 (195.8 KiB)

MOWBRAY All areas

Friday Recycling Week 1 (195.8 KiB)

OAK BEACH
WANGETTI
If you are unsure of your collection day, please call Customer Service on (07) 4099 9444

Missed Services – My Bin Wasn’t Emptied

Report any missed services to Customer Service on (07) 4099 9444 within 24 hours.  Please wait until 1:00pm before reporting a missed service as the bin truck may be running late.  If your bin wasn’t presented correctly fees may apply, payment can only be made via one of Council’s approved payment methods.

Repairing, Replacing & Stolen Wheelie Bins

Parts of wheelie bins can be repaired or replaced if required, this includes the lid, wheels, pins and axles.  If the bin is irreparable it will be replaced.  If your bin requires repair or replacement please complete the RM01-Replacement of Bins form.

Bins must be left kerbside as soon as the request is made, as the bin will usually be inspected and repaired or replaced within 48 hours.

If your bin has been stolen please report this to the Customer Service Team on (07) 4099 9444 within 24 hours.

New residences

Council provides a general waste wheelie bin & a recycling wheelie bin for free to new residences within Council kerbside collection service area.

Residents can request a new waste and recycling service once a final building certificate is registered with Council’s Building Section.

Requests can be made by completing the form for a New Cleansing Service and emailing it to enquiries@douglas.qld.gov.au. New bins will be delivered to the property within two days of the request.

Residents are urged to communicate with their builders, or a Private Building Certifier, to ensure the appropriate Building Application and Final Certificate is sent to Council.

Additional Wheelie Bin Entitlement

Residential properties can request an additional cleansing service which is added onto rates notices as an additional charge.  This entitles the property to one additional waste wheelie bin and one additional recycling wheelie bin.  Requests can be made by completing the RM02-New and Additional Cleansing Service form.

Residential properties can also request a one-off return service by calling Customer Service on (07) 4099 9444.  Fees apply and can only be made via one of Council’s approved payment methods.

Due to anti-competitive legislation, Council is unable to offer Commercial properties additional wheelie bin entitlements.  Arrangements for additional services should be made with a private waste provider.

Change of Service

Larger properties, such as Multi Unit Dwellings and Commercial properties may be able to request less wheelie bins with an increased servicing frequency per week.  This is useful for properties with limited bin storage space.  Council works with its kerbside contractor to accommodate requests where practical.  To request a change in service please contact Customer Service on (07) 4099 9444.

Fees and Charges

Wheelie bin service fees and charges can be found within Council’s 2021-2022 Schedule of Fees and Charges under the ‘Resource Management’ heading.

There’s a New Lid on the Block

New general waste wheelie bins will be issued with a red lid, the national standard.  Green lids are slowly being phased out in the Douglas Shire.