Customer Service Charter

Affirms Council’s commitment to delivering services to our communities in a professional, efficient and cost-effective manner.

Customer Service Charter (385.2 KiB)

Corporate Plan 2019-2024

Key strategic business plan for Council that describes our priorities for the future, informing the community of Council’s intent.

Douglas Shire Council Corporate Plan 2019-2024 (446.7 KiB)

Council conducted considerable community engagement including public workshops and surveys to guide the development on this document.

View results here.

Community Engagement

Provides Council with a framework and guide in the approach it will take in relation to community engagement activities.

Our Approach To Community Engagement (102.6 KiB)

Community Engagement Framework Overview (75.5 KiB)

Community Engagement Guide And Tools (337.3 KiB)

Annual Report

Highlights the achievements of Council as well as detailing financial statements and legislative requirements.

Annual-Report-2018-2019 (37.1 MiB)

DSC Annual Report 2017-2018 Web (6.0 MiB)

Annual Report 1 July 2016- 30 June 2017

Annual Report 1 July 2015 – 30 June 2016

Annual Report 1 July 2014 – 30 June 2015 (Adobe Flash version – Adobe Flash must be installed to view)

Annual Report 1 July 2014 – 30 June 2015 (Accessible on all devices)

Annual Report 1 January 2014 – 30 June 2014

Annual Budget

Budgeted financial statements and supporting information.

Annual Budget 2019 - 2020 (505.4 KiB)

Annual Budget 2018 - 2019 (578.8 KiB)

Annual Budget 2017-18 (840.4 KiB)

Budget At A Glance 2017-18 (135.3 KiB)

Budget Snapshot 2017-18 (65.0 KiB)

Services Provided By Council 2017-18 (379.0 KiB)

Annual Budget 2016-17 (838.4 KiB)

Annual Budget 2015-16 (784.8 KiB)

Annual Budget 2014-15 (1.3 MiB)

Operational Plan

Details both recurring activities and the major initiatives to be undertaken over the next 12 months by all departments and teams across Council.

Operational Plan 2019-2020 (2.7 MiB)

Operational Plan 2018-2019 (1.7 MiB)

Operational Plan 2017-2018 (1.4 MiB)

Operational Plan 2016-17 (1.5 MiB)

Operational Plan 2015-16 (1.3 MiB)

Operational Plan 2014 - 2015 (193.7 KiB)

Go Douglas!

Celebrates Council-driven projects and achievements throughout the year in a special e-book featuring information, photos and video clips of worthy initiatives.

Go Douglas! Celebrating 2018

Go Douglas! Celebrating 2017

Go Douglas! Celebrating 2016

Go Douglas! Celebrating 2015

Go Douglas! Celebrating 2014

Corporate Sustainability Strategy 2017 – 2020

Details Council’s commitment to the protection of the natural environment and the importance of integrating sustainable environmental practices across Council’s operations.

Corporate Sustainability Strategy 2017-2020 (431.2 KiB)

Arts Strategy 2017 – 2021

Provides a clear vision and direction for Council to facilitate action and meet the creative aspirations of the Shire.

Adopted - Douglas Shire Council Arts Strategy (1.1 MiB)

Douglas RV Strategy 2017 -2021

The Douglas Recreational Vehicle (RV) Strategy has been developed by Council in order to provide a strategic and coordinated approach to managing and providing information services and facilities to meet the needs and requirements of the RV traveller market.

Douglas Recreational Vehicle (RV) Strategy 2017 - 2021 (285.1 KiB)

Economic Development Strategy 2017 – 2021

This four year Strategy has been designed to lay the foundations to achieve important medium – long term economic goals for our Shire. Council acknowledges the position of having an overarching strategic document which will help guide our region to a sustainable, innovative and prosperous future.

Douglas Shire Economic Development Strategy 2017-2021 (21.2 MiB)

Economic Development Initiatives – February 2017

Events Strategy 2015-2020

Provides Council with a framework to guide the Douglas region to increased community enrichment and economic prosperity through events.

Events Strategy 2015-2020 (163.5 KiB)


Domestic Violence Refuge Functional Brief

For the establishment of a supported accommodation refuge for women and their children escaping domestic and family violence in the Douglas Shire in partnership with relevant State agencies and local service providers.

Domestic Violence Refuge Functional Brief (2.7 MiB)


Illegal Dumping Strategy

Outlines the issues surrounding illegal dumping and Council’s approach to reducing its impact on the local environment.

Illegal Dumping Strategy 2016 (542.1 KiB)

Waste Reduction & Recycling Plan

Addresses all aspects of waste management in the Douglas Shire.

Waste Reduction And Recycling Plan 2016 19 (770.2 KiB)

Coconut Management Plan

Developed to define and document the goals and objectives of Council in managing coconuts effectively on council controlled lands.

Coconut Management Plan (6.3 MiB)

Local Disaster Management Plan – Douglas Shire Council Region

Provides an overview of the disaster management system in the Douglas Region, which is overseen by the Local Disaster Management Group.

Fraud & Corruption Control Plan

Provides direction and guidance to Council officers and stakeholders on the processes for prevention of fraud and corruption, detection of fraud and corruption and responding to fraud and corruption.

Fraud And Corruption Control Plan (558.2 KiB)

Drinking Water Quality Management Report

Documents the performance of Council’s drinking water service with respect to water quality and performance.

Douglas Heritage Study

Identifies, assesses and documents places of post-contact cultural significance for the Douglas Shire.

Douglas Heritage Study (2.4 MiB)

Information Sheets

Information Sheet - Camping In The Douglas Shire (388.9 KiB)

Information Sheet - Avoiding Disputes About Trees, Fences & Buildings (98.6 KiB)


Wangetti Concept Plan

Wangetti Trail Concept Plan July 2017 (26.8 MiB)


Glyphosate Reduction Strategy

This strategy will be used to provide clear direction to on ground staff responsible for the grounds maintenance of all council controlled parks, reserves and open space areas within the Douglas Shire.

Glyphosate Reduction Strategy (949.7 KiB)


Asset Management Framework

This document provides an overarching framework to ensure the sustainable management of the Asset portfolio and services for Douglas Shire Council to deliver the principles of local government.

Asset Management Framework (637.3 KiB)


Open Spaces Strategy

This strategy provides a strategic framework and direction for the planning and use of open spaces within Douglas Shire.

Open Space Strategy (2.7 MiB)