Who to contact
- Community Recovery Hotline 1800 173 349
- SES, flood or storm damage, 13 25 00
- Ergon, powerlines down 13 16 70; outages 13 22 96 or Ergon outages online
- Telstra, 13 22 03
- Queensland Health,13 Health (13 43 25 84)
- Road and traffic conditions, Transport and Main Roads, 13 19 40 or QLD Traffic website
- Red Cross, 1800 733 111
- Douglas Shire Council services, including water supply and animals, (07) 4099 9444
Emergency relief and psychological support
- Lifeline crisis support: 13 11 14
- Australian Red Cross: 1800 733 111
- 13 Yarn: 13 92 76
Children and youth services
- Kids Helpline: 1800 55 1800
- Act of Kids: 133 264
Other support services
- Mossman Support Services: 4098 2836
- Port Douglas Neighbourhood Centre: 4099 5518
- NDIS Customer Service: 1800 800 110
Housing and temporary accommodation
If you need help finding temporary accommodation:
- Call the Community Recovery Hotline 1800 173 349
- Call 13 GOV (13 74 68)
Clean up assistance
The SES offer ‘washouts’ for homes that have been inundated with water following a natural and declared disaster.
The SES will coordinate this task with other agencies to use a high-pressure hose to clear mud and debris from homes.
This is not a sanitary clean just a hose out to remove the mud and debris.
Residents can request a ‘washout’ service from the SES by calling 132 500 or you can also request assistance online:
- Lodge a request at 132500.qld.gov.au; or
- Lodge a request on our SES Assistance QLD App, available for both Apple and Android devices.
Residents should remove furnishings, appliances, including fridges and freezers, and personal items from any area that needs to be hosed out. Items left in homes can be damaged by high pressure water.
