Flooding Community Recovery Information

Resupply Assistance

Recovery Support

Financial Assistance

Disaster Recovery Resupply

Residents and businesses in nominated rural communities in Far North Queensland can apply for support with resupply in response to Tropical Cyclone Jasper, in line with the Queensland resupply manual. Johns Lyng Disaster Management Australia (DMA) will support resupply efforts in the affected communities.

To register, call DMA on 1800 362 000 and select option 7. 

Download the factsheets below for more information.

Recovery Support

Community Recovery Hubs

Residents can visit a Community Recovery Hub to talk to a Community Recovery Worker and a Lifeline Mental Health Support Worker. The Recovery Team is here to assist with grant applications, offer mental health support, and provide referrals to other community organisations and government agencies.

Please note: The Hubs will cease from April 19, 2024. If you’re unable to visit a Hub, you can still access information related to the Personal Hardship Assistance Grants through the Community Recovery Hotline 1800 173 349.

Community Recovery Hubs Opening

Mossman

  • Tuesday 9 April, 1pm – 3pm at Mossman Shire Hall, 6 Mill St, Mossman.
  • Thursday 11 April, 10am – 2pm, Mossman Library, 14 Mill St, Mossman.
  • Thursday 18 April, 10am – 2pm, Mossman Library, 14 Mill St, Mossman.

Cow Bay

  • Wednesday 10 April, 10am – 2pm, My Pathway, 335 Cape Tribulation Road, Cow Bay.

Daintree Village

  • Tuesday 16 April, 10am – 2pm, Daintree Hall, Osborne Street, Daintree Village.

Cape Tribulation

  • Wednesday 17 April, 10am – 2pm, Turtle Rock Café, 3903 Cape Tribulation Rd, Cape Tribulation.

For further assistance and information:

  • Visit www.qld.gov.au/DisasterHelp
  • Call the Community Recovery Hotline on 1800 173 349
  • Call the Lifeline Disasters Hotline to talk to a qualified Counsellor –
    1800 116 671 (Monday to Friday 9am to 5pm)
    13 11 14 (Afterhours Crisis Support)

Small Business Disaster Recovery Pop-Up

Department of Employment, Small Business and Training

If your business has been affected by ex-tropical Cyclone Jasper, we have information and support services to help you get your business back on track.

Come and meet with FNQ small business support agencies to find out about assistance, grants and loans are available to businesses who have been impacted by Tropical Cyclone Jasper.

Meet with representatives from:

  • QRIDA: Learn more about the extraordinary disaster grant and low interest loan.
  • Ernst and Young: Gain free grant writing support to assist the application for QRIDA and government grants.
  • RFCSNQ Small Business Financial Counselling: Access free and confidential financial counselling and support.
  • Department of Tourism and Sport: Learn more about support and assistance from government.
  • Tourism Tropical North Queensland: Providing support for tourism businesses in crisis.
  • Douglas Shire: Find out the latest recovery information.
  • Chamber of Commerce: Providing advocacy for business.

Who to contact

  • Community Recovery Hotline 1800 173 349
  • SES, flood or storm damage, 13 25 00
  • Ergon, powerlines down 13 16 70; outages 13 22 96 or Ergon outages online
  • Telstra, 13 22 03
  • Queensland Health,13 Health (13 43 25 84)
  • Road and traffic conditions, Transport and Main Roads, 13 19 40 or QLD Traffic website 
  • Red Cross, 1800 733 111
  • Douglas Shire Council services, including water supply and animals, (07) 4099 9444

Emergency relief and psychological support

  • Lifeline crisis support: 13 11 14
  • Australian Red Cross: 1800 733 111
  • 13 Yarn: 13 92 76

Children and youth services

  • Kids Helpline: 1800 55 1800
  • Act of Kids: 133 264

Other support services

  • Mossman Support Services: 4098 2836
  • Port Douglas Neighbourhood Centre: 4099 5518
  • NDIS Customer Service: 1800 800 110

Housing and temporary accommodation

If you need help finding temporary accommodation:

  • Call the Community Recovery Hotline 1800 173 349
  • Call 13 GOV (13 74 68)

Clean up assistance

The SES is conducting ‘wash outs’ for homes that have been inundated with water.

The SES will use high-pressure hoses to clear mud and debris from homes.

Residents must request a ‘wash out’ service from the SES by calling 13 25 00.

Residents should remove furnishings, appliances, including fridges and freezers, and personal items from any area that needs to hosed out. Items left in homes can be damaged by high pressure water.

Financial Assistance

Rates assistance

Council’s rates team is here to support ratepayers who’ve been financially impacted by the Cyclone Jasper flood disaster.
Please reach out to the team on (07) 4099 9444 if you’re having difficulty paying your rates, water or need to set up/amend your current Arrangement to Pay.
Apply for financial assistance under the Rates Financial Hardship Policy
Application forms can be found under the rates section.

Financial assistance

Queensland Government

The Queensland Government has made financial assistance available to residents in the Cairns Local Government Area. For all details, to check your eligibility, or to apply;

Personal Hardship Assistance Grant

Helps with essential needs, food, medication, clothing and temporary accommodation.

  • Eligibility: experiencing personal hardship and can’t meet immediate essential needs
  • Amount: $180 for individuals; $900 for families of 5 or more
Essential Services Hardship Assistance

Helps with essential services such as power, gas, water and sewerage.

  • Eligibility: lost one or more essential services for more than 5 days and are experiencing personal hardship as a result
  • Amount: $150 for individuals; up to $750 for families of 5 or more
Essential Household Contents grant

To replace essential lost household contents, such as bed linen and white goods.

  • Amount: $1765 for individuals; up to $5300 for couples or families

Australian Government

Australian Government Disaster Recovery Payment and Disaster Recovery Allowance

Australian Government Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) are available.

  • The AGDRP is a one-off payment of $1000 per eligible adult and $400 per eligible child who have suffered a significant loss as a result of the floods, including a severely damaged or destroyed home or a serious injury.
  • The DRA provides up to 13 weeks of federal income support to assist eligible employees or sole traders who experience a loss of income as a direct result of a major disaster.

The easiest way for people to claim is online through myGov.

For help with claiming, phone the Australian Government Emergency information line on 180 22 66. To speak to someone in their language, call the Centrelink multilingual phone service on 131 202.

Primary producers, small business and not-for-profits

Financial assistance from the Queensland Government includes:

Complete the natural disaster business survey to advise what assistance you may need.

You can also find resources at the Douglas Shire Council Grants Guru page. 

Donations

If you would like to make a donation of money or goods, contact GIVIT through their website.

Financial services

  • Centacare FNQ: 4044 0130
  • Rural Financial Counselling Service NQ: 4652 5669