Rates & water notices via email

Opt in for Rates and Water Notices via Email

Opt in here

It’s easy and convenient to opt in to receive your Rates and Water Notices direct to your email inbox. You can then download, save, print or just leave the notices in your inbox to access and pay on the go.

This is an opt in service for both Rates and Water notices, which are issued at the normal times. If you do not opt in, you will continue to receive paper notices by post.

Please Note:

  • Registrations received will take effect from the next Rates/Water notice issue.
  • Rates and Water notices will be delivered to the same email address – only one (1) email address will be accepted per assessment even if there are multiple owners. If multiple owners, it is not Council’s responsibility to send notices to each owner.
  • If a Reminder Notice is issued, it will be sent via post not email.
  • If you are currently registered for notices with BpayView, this Opt in application will automatically deregister you from BpayView as Bpayview will be disabled after 30 June 2025.
  • To update or change the registered email address for your notices, please reregister again using your new email address.
  • This application is not treated as a change of address and does not update your postal or residential address with Council.

To Opt In (Register), Please Enter Your Details Below.

This can be found on your water or rates notice
Name(Required)
Email(Required)
Terms and Conditions(Required)

To Opt Out

To cancel (opt out) of this service, please send an email to rates@douglas.qld.gov.au  with the subject line “Opt out of emailed notices”. Ensure your postal address details are current.  If you need to update your postal details, complete and submit the Change postal address form.

Additional Information:

File size per email will be approximately 3 MB. Council will not be held responsible for non-delivery due to limitations of incoming mailbox delivery or overall mailbox capacity.If you have not received your emailed rates or water notice, you may like to check the following:

  • Confirm if your details were entered correctly on the online form submitted.
  • If your email mailbox is full
  • If the email has gone to your junk/spam mailbox