Douglas Shire Council is seeking a Senior ICT Officer – Business Improvement to identify, analyse and drive opportunities for continuous business improvement through the effective use of ICT-enabled solutions.
Position Objectives
Business Improvement:
- Partner with business stakeholders to understand underlying business challenges and translate them into sustainable, value-driven service-delivery improvements.
- Lead and contribute to project initiatives that modernise systems, streamline processes, and enhance Council’s service-delivery capability.
Operational support – Applications:
- A focus on applications and specifically Council’s Enterprise Suite – including performing data manipulation / correction, problem solving and report writing.
- Perform systems maintenance / administration and upgrades.
Other:
- Contribute to the design and future planning of ICT related processes and systems.
- Participate and provide advice and input in corporate planning initiatives, projects and working groups.
Full position details, including required qualifications and key responsibilities and duties for the role are outlined in the attached position description.
About You
Our ideal candidate will have:
- Minimum undergraduate business degree and / or significant experience in an Information Technology related discipline.
- Current Queensland driver’s licence.
- Demonstrated experience in managing projects from drafting business cases through stakeholder coordination, scoping, change management, schedules and benefit realization.
- Demonstrated experience in solution design with an analytical approach to problem resolution.
- Broad understanding of Financial Systems and practices.
- Demonstrated high level proficiency / experience in writing technical and process documentation.
- Experience in supporting and maintaining applications.
- Demonstrated experience working with SQL data manipulation and related tools such as DB Visualiser and Crystal Report Writer.
- Demonstrated experience with Microsoft technologies, Active directory, Windows Desktop & Server OS, File & Print services, computer peripherals including printers, scanners, USB devices and scanners.
- Demonstrated strong customer service orientation, with the ability to communicate clearly and professionally with staff across a broad range of technical skill levels.
- Proven experience working effectively in a collaborative team environment, with a commitment to building positive working relationships and contributing to shared objectives.
- Well‑developed time management and problem‑solving skills, with the capacity to prioritise and undertake a diverse range of tasks in a structured, professional, and analytical manner.
- Demonstrated ability to translate complex technical concepts, processes, or designs into concise, audience‑appropriate information, along with experience providing guidance, mentoring, and training support to business users.
What we can offer you
- A competitive remuneration salary with 12% superannuation.
- Up to 5 weeks annual leave per annum with 17.5% leave loading.
- Up to 3 weeks personal leave per annum.
- Nominal 72.50 hours, nine (9) day fortnight roster.
- May be eligible for salary sacrificing options.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Ongoing training and development opportunities.
- Active social club.
APPLICATIONS CLOSE: 5pm Friday 21 August 2026
