Douglas Shire Council is seeking motivated Business Support Officers within the Governance & ICT unit and the Environment & Planning unit.
Placement will be determined by the successful candidate’s skills, experience, and operational requirements.
The Business Support Officer role operates collaboratively by providing broad based administrative and operational support services across Council. This will contribute to maximising the functions of each team and establishing best practice.
Position Objectives
- Administration support to coordinate and undertake administration functions.
- Identify and implement opportunities for continuous improvement within the team.
- Deliver superior customer service to internal and external stakeholders and provide high quality, efficient and accurate administrative support.
- Ensure all documentation is completed accurately and in a timely manner to ensure effective delivery of service.
- Prepare / update policies and procedures in collaboration with the team.
- Perform and assist in the capture, maintenance and retrieval of information for internal and external customers, in accordance with legislative requirements.
- Ensure all corporate information is captured within Council’s business systems adhering to recordkeeping policies and procedures
About You
Our ideal candidate will have:
- Suitable qualifications and/or demonstrated experience relevant to the position including administration experience.
- Current Queensland “C” Class drivers Licence.
- Working knowledge of the Microsoft Office Suite.
- Demonstrated experience in a customer service environment.
- Experience in undertaking administrative activities, including recordkeeping.
- Good oral and written communication skills.
- Demonstrated ability to use initiative to resolve complex task providing timely and accurate responses.
- Ability to work under pressure, effectively managing multiple tasks.
- Demonstrated ability to carry out delegated tasks to a high standard delivering timely and accurate outcomes.
- Proven ability to build effective relationships with both internal and external customers.
- Demonstrated enthusiasm and skills as an effective team player.
Applications close: 5pm Friday 20 November 2026
