The purpose of this role is to support the efficiency and overall performance of the Customer Services Team in achieving its operational goals and objectives, while consistently delivering exceptional customer service by engaging with customers in a professional, courteous, and friendly manner at all times.
Responsibilities and duties include but are not limited to:
- Customer Service and /or Call Centre experience.
- Knowledge of or the ability to rapidly acquire knowledge of, Council policies, procedures and workflows.
- Proficient keyboard / data entry skills with a high degree of accuracy.
- Skills, knowledge or experience of cash handling, administration and technology suitable to a Customer Service environment.
- Task and goal oriented with a commitment to quality.
- A strong commitment to the highest level of Customer Service and a desire to raise the profile of Council.
- Ability to deal face-to-face or over the phone with difficult customers and provide solutions to problems.
- Knowledge of the principles of effective teamwork.
- Ability to use tact, confidentiality and discretion.
This position is full time on a temporary basis for up to a maximum period of twelve (12) months.
Department: Corporate and Communities
Applications close: 5pm Monday, 11 May 2026
