Everything you need to know about connecting to our water supply
New Water Service Connections
If customers wish to apply for a water connection within the serviced area, they are required to submit application forms together with appropriate fees to Council.
State government legislation provides time frames for processing these applications.
A property can only be connected to a reticulated water within Douglas Shire, if it is identified in the declared service area.
For all new Water Supply Connections, please complete form WW05. For Subsidiary Water Meter applications, please complete form WW07.
WW05 - Water Supply Connections And Water Service Alterations 25-26 (229.8 KiB)
WW07 - Application To Install Subsidiary Water Meters 25-26 (227.5 KiB)
You can submit applications:
- In person at Council’s Administration Offices (64-66 Front St, Mossman and Port Douglas Community Hall, cnr Mudlo & Mowbray Sts, Port Douglas)
- By post to Council (PO Box 723, Mossman, Qld, 4873)
- By emailing enquiries@douglas.qld.gov.au
Declared Water Service Areas
Declared Sewer Service Areas
Your Property Connection Responsibilities
Douglas Shire Council is only responsible for maintenance and repairs to both water and wastewater networks from points of connection. As the property owner, you are responsible for maintaining all the water and wastewater pipes on your property. This includes the cost of any repairs to, as well as any damages caused to the pipes on your property.
Should a property receive a Notification of Temporary Repairs Card, the property owner is responsible for organising a licensed plumber to check the plumbing and carry out any further repairs as necessary, at their own cost. Douglas Shire Council takes no responsibility for prior or any further loss or damage on the property side of the service due to these repairs.
For further details about Council and Property Owner’s responsibilities, please view the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )
