Everything you need to know about connecting to our water supply
New Water Service Connections
If customers wish to apply for a water connection within the serviced area, they are required to submit application forms together with appropriate fees to Council.
State government legislation provides time frames for processing these applications.
Forms are available below or by visiting the Douglas Shire Council Administration Building at 64-66 Front Street, Mossman.
A property can only be connected to a reticulated water within Douglas Shire, if it is identified in the declared service area.
Information & applications for new residential water service; rural water service; commercial water service; subdivisional connections; water service relocation; subsidiary water meter; alterations to sewer and water mains.
Declared Water Service Areas
Declared Sewer Service Areas
Your Property Connection Responsibilities
Douglas Shire Council is only responsible for maintenance and repairs to both water and wastewater networks from points of connection. As the property owner, you are responsible for maintaining all the water and wastewater pipes on your property. This includes the cost of any repairs to, as well as any damages caused to the pipes on your property.
Should a property receive a Notification of Temporary Repairs Card, the property owner is responsible for organising a licensed plumber to check the plumbing and carry out any further repairs as necessary, at their own cost. Douglas Shire Council takes no responsibility for prior or any further loss or damage on the property side of the service due to these repairs.
For further details about Council and Property Owner’s responsibilities, please view the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )
If you are aware of a water or wastewater issue and would like to discuss this with a Council officer, please contact our staff on 4099 9444.