Water Service Interruptions

Our water supply system has been designed to provide water and wastewater services 24/7.

Planned Interruptions

Except in emergencies and short duration interruptions, we will give customers 48 hours’ notice of interruption to service by delivery of a written notice placed in the mailbox or under the front door of each affected property.

We will make every reasonable effort to limit disruption to services caused by operations and maintenance activities. If you rely on consistent water supply for medical conditions, please join our Vulnerable Persons Register so we can make arrangements for you during these periods.

Under certain circumstances, such as those described below, we may need to interrupt or limit these services:

  • If we need to inspect, maintain, repair or replace any part of the system;
  • When new mains are being connected to the system;
  • When there are periods of declared water supply restrictions; or
  • If there is a possibility of a significant public health risk, a likelihood of serious injury to persons or damage to property or another emergency arising from the continuance of the service.

For further details about planned service interruptions, please read the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )

Keep an eye on Council’s Work Notices below for any works that may cause interruptions.

Council Works Notices

Public NoticesWorks Notice
June 24, 2022

Alchera Drive road works – Kerb and Channel Renewal Program

Douglas Shire Council will be completing works on Alchera Drive in Mossman from Tuesday 5 July 2022 as part of the Kerb and Channel Renewal Program. Works are are expected…
Works Notice
June 17, 2022

Daintree Ferry Temporary Maintenance Closure – November 2022

The Daintree River Ferry will not operate from 10pm Friday 18 November 2022 until 5am Tuesday 22 November 2022 to allow for important safety maintenance work to be completed. Douglas Shire Council…
STOCK - Road Work - asphaltWorks Notice
June 9, 2022

Bitumen Resurfacing – Port Douglas

Douglas Shire Council will be doing bitumen resurfacing on several  roads in the shire between Monday 20 June and Saturday 25 June  – weather permitting. Please avoid parking vehicles on…
STOCK - Road WorkWorks Notice
June 9, 2022

Bitumen Resurfacing – Mossman and Surrounds

Cooya Beach, Mossman, Finlayvale, Wonga Beach Douglas Shire Council will be doing bitumen resurfacing on several  roads in the shire between Tuesday 14 June through to Friday 24 June  –…
Public NoticesWorks Notice
March 25, 2022

Roadworks Notice: Mossman – Daintree Road

The Department of Transport and Main Roads (TMR) will be improving safety on the Mossman - Daintree Road from early April 2022 The $12.4 million works are part of the…
Works Notice
March 10, 2022

Lees Bridge Closed

Douglas Creek Road is closed at the southern end of Lees Bridge to all traffic until further notice.  
STOCK - dogPublic NoticesWorks Notice
September 22, 2021

Approved Inspection Program – Dog Registration Animal Management (Cats And Dogs) Act 2008

Pursuant to section 113 of the Animal Management (Cats and Dogs) Act 2008 (AMCDA) Douglas Shire Council resolved at its Ordinary Meeting on 31 August 2021 to approve a systematic…

Unplanned Interruptions

Sometimes, things go wrong. When it is not possible to provide notice of service disruption caused by unplanned events, we will complete all work as quickly and efficiently as possible to minimise disruption to the daily activities of our customers.

Incidents that may cause unplanned interruptions include water main breaks, high turbidity rainfall events and electrical issues at the water treatment plants.

For further details about planned service interruptions, please read the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )

To report a major water leak on public land, e.g. a burst water main, please call 07 4099 9444.

Vulnerable Persons Register

Douglas Shire Council operates under an endorsed Drinking Water Quality Management Plan, which is a requirement under the Water Supply (Safety and Reliability) 2008 Act.  Part of the plan includes keeping a register of vulnerable people such as older persons, people with weakened immune systems and those who rely on consistent water supply for medical conditions.

At times when there may be issues with the water supply or outages due to water mains breaks or maintenance, Council works with people on the vulnerable persons register to assist them during such issues.

If you, or someone you know, relies on a water supply for machinery that aids their medical condition (e.g. dialysis machine), or who has a condition that relies on a consistent supply of quality water, please register with Council by downloading the registration form at the link below, or calling 07 4099 9444 to request a form to be sent to you (registration conditions apply).

Vulnerable Person Register Graphic

*Please note: that all personal information provided by you on the form for the purpose of processing your registration, and the details held on the Vulnerable Persons Register, will be handled in accordance with the Information Privacy Act 2009 and will only be accessed and used by persons who have been authorised to do so.

If you would like further information, would like to discuss the Vulnerable Persons Register, or any water quality matters, please contact Council’s Water and Wastewater staff on 07 4099 9444.

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