Water Service Interruptions

Our water supply network is designed to supply water continuously

Planned Interruptions

Except in emergencies and for short duration interruptions, Council is obliged to notify customers at least two days in advance of any interruption to service by delivering a written notice to the mailbox or under the front door of each affected property.  Under certain circumstances, such as those described below, we may need to interrupt or limit your water supply:

  • If we need to inspect, maintain, repair or replace any part of the system;
  • When new mains are being connected to the system;
  • When there are periods of declared water supply restrictions; or
  • If there is a possibility of a significant public health risk, a likelihood of serious injury to persons or damage to property or another emergency arising from the continuance of the service.

In such circumstances, Council will make every reasonable effort to limit disruption to services.  If you rely on consistent water supply for medical conditions, please join our Vulnerable Persons Register so that we can make arrangements for you to access water during these periods.

Council Works Notices

Public NoticesWorks Notice
December 4, 2023

Stormwater drainage upgrade in Mowbray Street

UPDATE - 4 December 2023:  The Road closure and works will continue until close of business 6 December 2023.   Project Overview Douglas Shire Council will be continuing with its…
Daintree FerryGeneral NewsPublic NoticesWorks Notice
November 24, 2023

Daintree River Ferry safety upgrade complete

Residents and tourists can look forward to a safer and more reliable Daintree River Ferry following the completion of a crucial upgrade. The ferry returns to its normal operating hours…
Public NoticesWorks Notice
November 3, 2023

Potential water Service pressure variations – Captain Cook Highway

Douglas Shire Council contractors will be conducting maintenance work on water mains from Mossman to Port Douglas between 6 November and 1 December. This work may affect water pressure between…
Public NoticesWorks Notice
November 2, 2023

Water Supply Interruption | Friday 3 November, 12pm to 3pm

As part of the Warner Street upgrade, Douglas Shire Council is in the midst of replacing critical infrastructure in Port Douglas. This work will require a three-hour shut down for…
Public NoticesWorks Notice
October 31, 2023

Pruning of Rosewood Trees – Monday 6 November & Tuesday 7 November

Planned Pruning of Rosewood Douglas Shire Council will be pruning the Rosewood Trees in Warner Street, between Grant and Owen Streets, 6th and 7th November. The pruning is part of…
Public NoticesWorks Notice
October 19, 2023

Upgrade of Flagstaff Hill Walking Track

Temporary Closure - Northern Section - 13 November to 8 December 2023 Douglas Shire Council will be upgrading one of the shire’s most popular walking tracks over the next few…
Public NoticesWorks Notice
October 19, 2023

Construction and Installation of New Lights at Coronation Park

Douglas Shire Council was successful in obtaining funding for the replacement of the field sports lighting at Coronation Park (Mossman Showgrounds). The contractor, GMH, will be installing four new 27-metre…
Public NoticesWorks Notice
October 16, 2023

Street Light Improvements – Reef Street & Barrier Street.

Overview: Additional new streetlights will be installed along Reef Street and Barrier Street, Port Douglas as shown below.  There will be  12 new lights on Barrier Street and four new…
Daintree FerryGeneral NewsPublic NoticesWorks Notice
October 10, 2023

Search for new ferry supplier/operator underway

Douglas Shire Council is undergoing a nationwide search to potentially find the next supplier and/or operator of the Daintree River Ferry. The Expressions of Interest (EOI) process was advertised over…
Public NoticesWorks Notice
September 27, 2023

Mossman Pump Track Closed for Refurbishment from 16 October

Refurbishment of the Mossman Pump Track at George Davis Park on Foxton Ave is scheduled to start Monday 16 October.  The refurbishment is being done by Papillon Landscapes who estimate…
Public NoticesWorks Notice
September 26, 2023

Aerial Hiptage surveys – October 2023

Council's biosecurity team and Queensland Parks & Wildlife Service Mossman will be conducting aerial Hiptage surveys in October. This will involve low-level operations in a helicopter around Mossman and surrounds…
Daintree FerryGeneral NewsPublic NoticesWorks Notice
September 26, 2023

Daintree River Ferry safety upgrade charters a more reliable service

Residents and tourists can look forward to a safer and more reliable Daintree River Ferry service after a crucial upgrade begins. For regular ferry travellers and visitors it will be…
Public NoticesWorks Notice
September 25, 2023

Notice of Tree Removal – Wednesday 27 September 2023

Council has been monitoring a declining Tabebuia tree located opposite 27 Macrossan Street – the Cotton On shop. The arborist’s assessment is that the tree is in poor health and…
Public NoticesWorks Notice
August 28, 2023

Works Notice – Macrossan Street Pathway Upgrade

Douglas Shire Council will soon be renewing the section footpath along the southern side of Macrossan Street between Davidson Street and Garrick Street. Refer image below. A new concrete pathway…
Public NoticesWorks Notice
August 28, 2023

Works Notice – Upgrade of Hazardous Waste Storage at Cow Bay Transfer Station

Council will be upgrading the Hazardous Waste Storage Shed at the Cow Bay Transfer Station in September 2023. Hazardous wastes such as paint, batteries, spray paint cans, gas bottles and…
Public NoticesWorks Notice
August 7, 2023

Water mains break in Macrossan Street

There is a water main break on Davidson St adjacent 63 Macrossan St, Port Douglas. The water reticulation team will conduct repairs tonight, from 10pm. Macrossan Street is expected to…
Public NoticesWorks Notice
July 5, 2023

Changed Traffic Conditions – Port Douglas Gran Fondo – September 9 & 10

The 136km and 100km Gran Fondo courses, the 60km Semi Fondo and 48km Medio Fondo (Medium Ride) will be held on Sunday 10 September. The Port Douglas Gran Fondo courses…
Public NoticesWorks Notice
June 23, 2023

Port Douglas Water Supply Interruption Notice | 29 June, 2pm – 3pm

Douglas Shire Council is in the midst of replacing critical water reticulation infrastructure in Port Douglas. This work will require four, 8-hour shutdowns of one of the water mains, over…
Public NoticesWorks Notice
June 20, 2023

Works Notice | Marine Parade at the northern end of Newell Beach

Repair works on the northern end of Marine Parade, Newell Beach will commence Tuesday 20 June 2023. A bypass road will be created while the existing road is dug up…
Daintree FerryPublic NoticesWorks Notice
June 12, 2023

Early closing time for Daintree River Ferry

The Daintree River Ferry will be closed early on Wednesday, June 28 and Thursday, June 29 for inspections and minor maintenance works. The essential works will take place between 9pm…
Public NoticesWorks Notice
June 5, 2023

Night Works Macrossan St Port Douglas

There will be overnight power outages and limited access to a stretch of Macrossan Street footpath while a power box is repaired in Port Douglas. Ergon Energy crews will be…
Public NoticesWorks Notice
May 2, 2023

Iron Man – Road Closures

Iron Man 70.3 Cairns is scheduled for Sunday 18 June 2023. There will be road closures within Douglas Shire during this event. Please see  a breakdown of road closures below.Alternate…
Public NoticesWorks Notice
March 31, 2023

Tree works notification – Port Douglas

Corner of Grant Street & Macrossan Street Tree: Leopard Tree Work date: 05 April 2023 Description: The tree shows signs of pathogenic fungus, a disease that has no treatment. It…
Parker Creek CrossingPublic NoticesWorks Notice
March 29, 2023

Works Notice: Parker Creek crossing, Captain Cook Highway

the Department of Transport and Main Roads (TMR) will commence the second stage of culvert replacement works on Captain Cook Highway (CCH), at Parker Creek crossing, Mossman, from Monday 17…

For further details about planned service interruptions, please read the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )

Unplanned Interruptions

Sometimes, things happen to the water network that are unexpected, when it is not possible to provide notice of interruption to service.  In these circumstances, we will complete all work as quickly and efficiently as possible to minimise disruption to the daily routines of our customers.  Incidents that may cause unplanned interruptions include water main breaks, high turbidity rainfall events and electrical issues at the water treatment plants.

MONDAY 5 DEC 22: Burst water main – North Mossman

Council crews are working to repair a broken water main at North Mossman.

Our team is onsite and working to restore water supply to a number of properties in the area.

Thank you for your patience while repairs are underway.

To report a major water leak on public land, e.g. a burst water main, please call 07 4099 9444.

Vulnerable Persons Register

As a water service provider, Douglas Shire Council is required to maintain a drinking water quality management plan.  The plan requires Council to maintain a register of vulnerable people such as older persons, those in the community with weakened immune systems and those who rely on a constant water supply for medical conditions.  At times when there may be issues with the water supply or outages due to maintenance, Council works with people on the vulnerable persons register to assist them in such events.


If you, or someone you know, relies on a water supply for machinery that aids their medical condition (e.g. dialysis machine), or who has a condition that relies on a constant water supply, please register with Council by downloading the registration form at the link below, or calling 07 4099 9444 to request a form to be sent to you (registration conditions apply).

Vulnerable Person Register Graphic

*Please note: that all personal information provided by you on the form for the purpose of processing your registration, and the details held on the Vulnerable Persons Register, will be handled in accordance with the Information Privacy Act 2009 and will only be accessed and used by persons who have been authorised to do so.

If you would like further information, would like to discuss the Vulnerable Persons Register, or any water quality matters, please contact Council’s Water and Wastewater staff on 07 4099 9444.

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