Water Service Interruptions

Our water supply network is designed to supply water continuously

Planned Interruptions

Except in emergencies and for short duration interruptions, Council is obliged to notify customers at least two days in advance of any interruption to service by delivering a written notice to the mailbox or under the front door of each affected property.  Under certain circumstances, such as those described below, we may need to interrupt or limit your water supply:

  • If we need to inspect, maintain, repair or replace any part of the system;
  • When new mains are being connected to the system;
  • When there are periods of declared water supply restrictions; or
  • If there is a possibility of a significant public health risk, a likelihood of serious injury to persons or damage to property or another emergency arising from the continuance of the service.

In such circumstances, Council will make every reasonable effort to limit disruption to services.  If you rely on consistent water supply for medical conditions, please join our Vulnerable Persons Register so that we can make arrangements for you to access water during these periods.

Council Works Notices

Works Notice
November 30, 2022

Port Douglas Public Wharf – Closed for Repairs

Planned Maintenance The Port Douglas Public Wharf is located between the Sugar Wharf and the public boat ramp. Douglas Shire Council has contracted Hunter Carpentry to replace the deteriorating timber…
Oak BeachPublic NoticesWorks Notice
November 29, 2022

Works Notice: Captain Cook Highway, south of Oak Beach

The Department of Transport and Main Roads (TMR) will commence slope stabilisation works on the Captain Cook Highway at two locations south of Oak Beach from Monday 5 December 2022,…
Parker Creek CrossingPublic NoticesWorks Notice
November 17, 2022

Works Notice: Parker Creek Crossing, Mossman

This first stage of the culvert replacement will be completed by mid-December 2022, weather and construction conditions permitting. Following this, crews will remove all equipment from the site and pedestrian…
Public NoticesWorks Notice
November 14, 2022

Tree Works Notification- Leopard Tree on Macrossan Street

Suburb: Port Douglas Work date: TBA -Works delayed due to discovery of nesting birds. Description: One Leopard Tree located on the footpath at the corner of Macrossan and Grant Streets…
Public NoticesWorks Notice
October 13, 2022

Rex Smeal Park Playground Closure

Pirate Ship Playground in Rex Smeal Park Unsafe Douglas Shire Council inspects every playground in the shire regularly for safety and the most recent safety inspection of the playground in…
Public NoticesWorks Notice
October 4, 2022

Works Notice: Captain Cook Highway and Mossman – Mt Molloy Road intersection

The Department of Transport and Main Roads (TMR) will commence asphalt resurfacing works on the Captain Cook Highway at the intersection of Mossman – Mt Molloy Road. Crews will be…
Other ProjectsWorks Notice

Grant Street Water Main Replacement

Overview Douglas Shire Council has awarded a tender to FGF Developments to replace the pipeline to create a more robust system and reduce maintenance requirements over the next 50 years.Construction…
Reef Park Street LightsPublic NoticesWorks Notice
September 13, 2022

Reef Park – Street Lighting Improvements

Reef Park residents will be pleased to learn Council will be completing Phase Two of the street lighting improvement project. Phase One completed last year, saw the installation of 23…
Public NoticesWorks Notice
September 13, 2022

Works Notice – Alexandra Range Repairs

Douglas Shire Council’s construction team is preparing to do some road repairs on the Alexandra Range commencing Tuesday 4 October 2022. There are eight different repair areas on the northern…
General NewsPublic NoticesWorks Notice
September 7, 2022

Speed Limit Lowered Mossman – Daintree Road

The speed limit on Mossman – Daintree Road will be lowered as part of safety upgrades north of Mossman. The final stages of the ongoing works on Mossman - Daintree…
General NewsWorks Notice
August 4, 2022

Works Notice || Mossman Street

Douglas Shire Council will start renewal of the kerb and channel in Mossman Street, directly behind Mossman Hardware starting Monday 8 August. Work is expected to take approximately six weeks…
Have Your SayProjectsWorks Notice

Daintree Ferry Five Day Closure – March 2023

The temporary closure for the ferry’s out of water inspection is scheduled for Monday 6 March to Friday 10 March 2023. Ferry services will cease for five days, commencing at…
Public NoticesWorks Notice
June 24, 2022

Alchera Drive road works – Kerb and Channel Renewal Program

Douglas Shire Council will be completing works on Alchera Drive in Mossman from Tuesday 5 July 2022 as part of the Kerb and Channel Renewal Program. Works are are expected…
Works Notice
June 17, 2022

Daintree Ferry Temporary Maintenance Closure – November 2022

The Daintree River Ferry will not operate from 10pm Friday 18 November 2022 until 5am Tuesday 22 November 2022 to allow for important safety maintenance work to be completed. Douglas Shire Council…
Public NoticesWorks Notice
March 25, 2022

Roadworks Notice: Mossman – Daintree Road

The Department of Transport and Main Roads (TMR) will be improving safety on the Mossman - Daintree Road from early April 2022 The $12.4 million works are part of the…
Works Notice
March 10, 2022

Lees Bridge Closed

Douglas Creek Road is closed at the southern end of Lees Bridge to all traffic until further notice.  

For further details about planned service interruptions, please read the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )

Unplanned Interruptions

Sometimes, things happen to the water network that are unexpected, when it is not possible to provide notice of interruption to service.  In these circumstances, we will complete all work as quickly and efficiently as possible to minimise disruption to the daily routines of our customers.  Incidents that may cause unplanned interruptions include water main breaks, high turbidity rainfall events and electrical issues at the water treatment plants.

MONDAY 5 DEC 22: Burst water main – North Mossman

Council crews are working to repair a broken water main at North Mossman.

Our team is onsite and working to restore water supply to a number of properties in the area.

Thank you for your patience while repairs are underway.

To report a major water leak on public land, e.g. a burst water main, please call 07 4099 9444.

Vulnerable Persons Register

As a water service provider, Douglas Shire Council is required to maintain a drinking water quality management plan.  The plan requires Council to maintain a register of vulnerable people such as older persons, those in the community with weakened immune systems and those who rely on a constant water supply for medical conditions.  At times when there may be issues with the water supply or outages due to maintenance, Council works with people on the vulnerable persons register to assist them in such events.

 

If you, or someone you know, relies on a water supply for machinery that aids their medical condition (e.g. dialysis machine), or who has a condition that relies on a constant water supply, please register with Council by downloading the registration form at the link below, or calling 07 4099 9444 to request a form to be sent to you (registration conditions apply).

Vulnerable Person Register Graphic

*Please note: that all personal information provided by you on the form for the purpose of processing your registration, and the details held on the Vulnerable Persons Register, will be handled in accordance with the Information Privacy Act 2009 and will only be accessed and used by persons who have been authorised to do so.

If you would like further information, would like to discuss the Vulnerable Persons Register, or any water quality matters, please contact Council’s Water and Wastewater staff on 07 4099 9444.

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