Water Service Interruptions

Our water supply network is designed to supply water continuously

Planned Interruptions

Except in emergencies and for short duration interruptions, Council is obliged to notify customers at least two days in advance of any interruption to service by delivering a written notice to the mailbox or under the front door of each affected property.  Under certain circumstances, such as those described below, we may need to interrupt or limit your water supply:

  • If we need to inspect, maintain, repair or replace any part of the system;
  • When new mains are being connected to the system;
  • When there are periods of declared water supply restrictions; or
  • If there is a possibility of a significant public health risk, a likelihood of serious injury to persons or damage to property or another emergency arising from the continuance of the service.

In such circumstances, Council will make every reasonable effort to limit disruption to services.  If you rely on consistent water supply for medical conditions, please join our Vulnerable Persons Register so that we can make arrangements for you to access water during these periods.

Council Works Notices

Public NoticesWorks Notice
May 8, 2025

Ticketed events promise an unforgettable weekend

Port Douglas Carnivale returns from 23 to 25 May, bringing together a line-up of ticketed events that showcase the region’s best food, entertainment and  experiences. The 2025 program combines the…
Public NoticesWorks Notice
May 8, 2025

Port Douglas Carnivale Road Closures 2025

The Port Douglas Carnivale is an annual celebration that showcases the very best of Tropical North Queensland, from the bounty of the sea and abundant fresh produce to world-class wines…
Public NoticesWorks Notice
May 7, 2025

Emergency Water Main Repairs – Jack Street Mossman

A water main break has occurred on Jack Street in Mossman. As a result, properties numbered 8 to 29 on Jack Street will experience a temporary water outage while repairs…
Works Notice
May 1, 2025

Drain Cleaning Works on Murphy Street, Port Douglas

Council contractors will be carrying out essential drain cleaning on Murphy Street. Due to limited access during the week and Saturdays, works will need to take place on a Sunday.…
Works Notice
April 24, 2025

Minor Pruning Works – Port Douglas

Douglas Shire Council, and contractors, will be undertaking minor pruning works on the streetscape trees in Port Douglas centre. Scope of works includes: Removal of dead wood Crown thinning to…
Works Notice
April 3, 2025

Works Notice – Water Main Replacement Syndicate & O’Donoghue Rd

Council has identified a section of water main located along Syndicate and O'donoghue Roads that needs replacing. Works will start at  O'Donoghue Road intersection and move north of Pollocks Bridge.…
Works Notice
March 14, 2025

Hart Street, Mossman Kerb & Channel Renewal

Kerb & Channel Renewal Programme  Tuesday 6 May - end of June 2025 Douglas Shire Council will be conducting kerb and channel renewal on Hart Street, Mossman as part of…
Works Notice
January 7, 2025

Works Notice | Roadside Vegetation Trimming Corner Wharf Street and Island Point Road

Roadside Vegetation Removal | Corner Wharf Street and Island Point Road Safety Improvements: Following a site inspection by council officers and a recommendation from an external traffic engineer, it has…

For further details about planned service interruptions, please read the Water and Wastewater Customer Service Standards. ( PDF, 1.44 MB )

Unplanned Interruptions

Sometimes, things happen to the water network that are unexpected, when it is not possible to provide notice of interruption to service.  In these circumstances, we will complete all work as quickly and efficiently as possible to minimise disruption to the daily routines of our customers.  Incidents that may cause unplanned interruptions include water main breaks, high turbidity rainfall events and electrical issues at the water treatment plants.

MONDAY 5 DEC 22: Burst water main – North Mossman

Council crews are working to repair a broken water main at North Mossman.

Our team is onsite and working to restore water supply to a number of properties in the area.

Thank you for your patience while repairs are underway.

To report a major water leak on public land, e.g. a burst water main, please call 07 4099 9444.

Vulnerable Persons Register

As a water service provider, Douglas Shire Council is required to maintain a drinking water quality management plan.  The plan requires Council to maintain a register of vulnerable people such as older persons, those in the community with weakened immune systems and those who rely on a constant water supply for medical conditions.  At times when there may be issues with the water supply or outages due to maintenance, Council works with people on the vulnerable persons register to assist them in such events.

 

If you, or someone you know, relies on a water supply for machinery that aids their medical condition (e.g. dialysis machine), or who has a condition that relies on a constant water supply, please register with Council by downloading the registration form at the link below, or calling 07 4099 9444 to request a form to be sent to you (registration conditions apply).

Vulnerable Person Register Graphic

*Please note: that all personal information provided by you on the form for the purpose of processing your registration, and the details held on the Vulnerable Persons Register, will be handled in accordance with the Information Privacy Act 2009 and will only be accessed and used by persons who have been authorised to do so.

If you would like further information, would like to discuss the Vulnerable Persons Register, or any water quality matters, please contact Council’s Water and Wastewater staff on 07 4099 9444.

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